UNIVERGE Cloud Services Contact Center vs. Zendesk Talk
UNIVERGE Cloud Services Contact Center vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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UNIVERGE Cloud Services Contact Center | N/A | UNIVERGE Cloud Services Contact Center is a call center software offering from NEC. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
UNIVERGE Cloud Services Contact Center | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
UNIVERGE Cloud Services Contact Center | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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UNIVERGE Cloud Services Contact Center | Zendesk Talk | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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UNIVERGE Cloud Services Contact Center | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
UNIVERGE Cloud Services Contact Center | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
UNIVERGE Cloud Services Contact Center | Zendesk Talk | |
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Likelihood to Recommend | NEC No answers on this topic | Zendesk |
Pros | NEC No answers on this topic | Zendesk |
Cons | NEC No answers on this topic | Zendesk |
Support Rating | NEC No answers on this topic | Zendesk |
Alternatives Considered | NEC No answers on this topic | Zendesk |
Return on Investment | NEC No answers on this topic | Zendesk |
ScreenShots |