MiContact Center vs. VirtualPBX

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Customizable auto attendant
• Reliability
• Personalized phone conferencing

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• Integration of the application and virtual management features in that area such as High Availability

Once it works and has retain ROI.....keep it going

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Incentivized

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

Incentivized