Zoho Assist is known to have a diagnostic tool, which gives solutions remotely to users whose systems have issues. More so, Zoho Assist operates on all gadgets, which have an Internet connection. Sessions are easily recorded using the program. The tool has mobile screen access …
Zoho Assist was recommended by a close colleague who has been fully utilizing the software and using it for all their users, which we are still working to implement. The easy platform, easy setup, fast, friendly GUI and web interface make it one of the best solutions I have …
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective …
Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by …
When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without …
Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho …
Our company uses most of the Zoho products so Zoho Assist seemed like a no-brainer. Capability-wise it offers all the basics our support needs to remote into a workstation and modify files, surf through browsers, and occasionally provide 'mini screenshare training' with clients.
Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance.
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
File transfer clunky, slow and inconsistent.
Clients often show offline when actually available and online.
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
It's the most cost-effective service I've found with device control features, saving money.
It's reliable whenever we need it.
Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.