TrustRadius Insights
CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have …
Overview
What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments…
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.
CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for sales teams. The vendor states that to date, they have delivered more than 10's of million leads to over 2,500 clients in over 225 industries.
CIENCE Sales Development (legacy) Screenshots
CIENCE Sales Development (legacy) Videos
Who is CIENCE? Company leadership answers the question.
CIENCE leadership talk about sales specialization.
CIENCE Sales Development (legacy) Supported Products
CIENCE Sales Development (legacy) Competitors
CIENCE Sales Development (legacy) Availability
| Geography | United States, Canada, South America, EMEA, APAC |
|---|---|
| Supported Languages | English, Spanish, Russian |
CIENCE Sales Development (legacy) Downloadables
Frequently Asked Questions
memoryBlue, Belkins, and EBQuickstart are common alternatives for CIENCE Sales Development (legacy).
Reviewers rate IT Service Provider Project Management highest, with a score of 8.6.
The most common users of CIENCE Sales Development (legacy) are from Small Businesses (1-50 employees).
CIENCE Sales Development (legacy) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 34% |
| Mid-Size Companies (51-500 employees) | 33% |
| Enterprises (more than 500 employees) | 33% |
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Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have found success in utilizing the software to research potential customers, schedule high-quality meetings, and handle outreach activities. The thorough research capabilities of CIENCE have been particularly appreciated by users, as it allows them to gather accurate contact information for targeted companies, solving the challenge of finding reliable data. Additionally, the software's flexibility and customization options have given users the ability to tailor their outreach strategies according to their specific needs.
One key use case of CIENCE is running outbound cold email campaigns to generate qualified meetings for account executives. Users have reported impressive open rates for these cold emails, leading to successful appointments with promising prospects. Furthermore, CIENCE helps users follow up with leads, develop email cadences, make phone calls, set up appointments, and coordinate handoffs to sales teams. This streamlines the lead generation process and ensures efficient management of correspondence with leads.
Another important use case is leveraging CIENCE's resources to expand SDR inside sales objectives and benefit sales teams. By utilizing the software's combination of soft-skills and technology applications, users have seen significant improvements in their sales and marketing initiatives. CIENCE assists with market research, processing and qualifying accounts, and generating and managing leads. Its organization, adaptability, and ease of implementation have been highly praised by users.
In summary, CIENCE Sales Development has proven to be a versatile tool that addresses various challenges faced by sales and marketing teams. From lead research and scheduling meetings to running effective outbound campaigns and streamlining lead generation tasks, the software offers a range of valuable use cases that benefit users across different industries.
High-Quality Work: Many users have praised CIENCE for their high-quality work, noting that the team consistently delivers exceptional results. This demonstrates that CIENCE goes above and beyond to provide top-notch service and meet or exceed clients' expectations.
Prompt Communication: Reviewers frequently mention the lightning-fast communication from CIENCE, highlighting their reliability and responsiveness. Clients appreciate that CIENCE is always available to address any concerns or questions promptly, which fosters a strong working relationship based on effective communication.
Expertise in Lead Generation: Several users have commended CIENCE for their expertise in lead generation, emphasizing their wide sector knowledge and access to high-level management contacts. This indicates that CIENCE excels at identifying and targeting key prospects in various industries, resulting in successful outreach campaigns.
Problematic Billing Portal: Reviewers have expressed frustration with the billing portal, stating that it has been problematic and needs improvement in remitting payments efficiently. Some users felt that this issue has caused inconvenience and delays in their payment processes.
Lack of Benchmark Data: Several reviewers have mentioned that CIENCE should provide benchmark data in line with campaign data to improve their offering. This would enable users to better understand how their campaigns are performing compared to industry standards and make more informed decisions.
Inconsistent Lead Quality: A common concern raised by reviewers is the inconsistent quality of leads generated by CIENCE. Some users reported that the leads were not appropriately qualified, resulting in lower budget prospects than expected. This inconsistency can be a challenge for users who rely on high-quality leads for successful sales and marketing efforts.
Attribute Ratings
Reviews
(26-50 of 51)Companies can't remove reviews or game the system. Here's why
April 30, 2020
Scale your customer acquisition efforts with Cience
Score 9 out of 10
Vetted Review
Verified User
- Customer outreach
- Campaign tracking & reporting
- Account management
- Creative development
- Copywriting
April 29, 2020
CIENCE has mastered the formula in being a phenomenal partner and producing stellar results!
Score 10 out of 10
Vetted Review
Verified User
- The team at CIENCE is incredible. Our assigned Customer Success Manager (Yaroslav), SDR (Valeriya), and Lead Copywriter (Amanda) have produced some of the best work we've had by any of our vendors. They are all top-notch talent and are also some of the most hardworking, helpful, and genuine people I've had the pleasure to work with.
- CIENCE is lightning fast in their communication. They are reliable, responsive, and always doing their best to exceed our expectations.
- CIENCE is not only one of our most productive vendors, but they are also one of the most strategic partners of ours. They sincerely care about the results that they produce and are always thinking outside the box to make our program better each day.
- The team is incredibly resourceful and collaborative. CIENCE will regularly bring in a variety of experts to our weekly calls to help us resolve issues that I would usually expect to be out-of-scope for them. They never cease to amaze me with how much knowledge is shared between their departments and how willing they are to jump in and support us.
- There isn't much to say here for me from a feature or functionality perspective. We've always had a very seamless interaction with CIENCE from a technology standpoint. I have to admit that I am typically the bottleneck if things ever get stuck because our team at CIENCE usually has to push me to get materials and documentation for our campaigns.
- We once ran into a slight issue with the timing for our contract renewal. I needed to pause our service because of a large deal we acquired, and I needed to save some extra funds to ensure we could prepare for it properly. I was technically too late to put the pause in time based on the dates in our contract. However, the CIENCE team worked closely with me to come up with a creative solution that was understanding of my challenging situation at the time, while also favoring our long-term partnership rather than short-sighted revenue gains.
April 10, 2020
Effective Lead Generation
Score 8 out of 10
Vetted Review
Verified User
- Copywriting.
- Lead generation.
- Appointment setting.
- There were certain requirements for us to complete in order for them to be able to reach the volume that was promised, but those were not clearly stated in the initial discussion or contract.
April 10, 2020
Very happy with CIENCE
Score 10 out of 10
Vetted Review
Verified User
- Writing email copy for multi-email campaign.
- Quantifying and tracking all processes.
- Weekly updates and meetings and an ability to adjust quickly with new offerings we create.
- We'd like to take our current database and find "lookalike" prospects, meaning, taking the characteristics of our current database and finding similar demographic/psychographics. They were unable to do that, but we found a way around it.
March 25, 2020
Solid Investment
Score 10 out of 10
Vetted Review
Verified User
- Detail oriented
- Great writing
- Good reporting
- Good communication with clients
- Good lead quality
- Would love to see some sort of pay for performance model.
February 19, 2020
Thumbs up for CIENCE!
Score 7 out of 10
Vetted Review
Verified User
- CIENCE has a lot of experience in structuring e-mail solicitation programs and is keenly aware of it's best practices.
- CIENCE is extremely proficient at using on line databases like LI to identify the best individuals to market to.
- CIENCE offers good templates for these programs but could use more creative thinking without prompting from the client.
- I have had different teams working with my account. The personnel of the team can make a huge difference.
November 26, 2019
CIENCE Overall Review
Score 8 out of 10
Vetted Review
Verified User
- Targeting specific accounts and clients.
- Managing scripts and specific pitches for clients.
- Customer service is attentive and responsive to us.
- The CIENCE team could provide feedback on how to better drive their team and build a process that my team and theirs could follow.
November 26, 2019
An agile partner
Score 10 out of 10
Vetted Review
Verified User
- Responsiveness
- Professionalism
- Attention to detail
- Agility
- Transparent
- No complaints at this time
October 09, 2019
CIENCE Review
Score 9 out of 10
Vetted Review
Verified User
- Research.
- Communication.
- Attention to details.
- SDR's working on your account may be reassigned or sometimes they move on to another company, for the most part, this is probably unavoidable but it does slow down the process.
September 30, 2019
CIENCE Performance Review
Score 9 out of 10
Vetted Review
Verified User
- Connecting with prospects via email and phone.
- Technology supporting SDR activities.
- Email and phone script copywriting.
- List enhancements services.
- Needs for better Salesforce familiarization and integration.
Score 10 out of 10
Vetted Review
Verified User
- CIENCE has a significant background in lead generation, with wide sector expertise.
- Open access to the highest level of management.
- A full (and very competent) team who quickly became part of our team - both in terms of research, scripting, and prospect communication (verbal and written).
- While mostly our responsibility, I would suggest (although they may have this) a different offering based on company stage.
- The team was very experienced, but some further depth of experience in the affluent sector would be helpful (because we are very early stage).
Score 10 out of 10
Vetted Review
Verified User
- ID highly specific and highly qualified leads.
- Create materials (emails, web pages, etc).
- Manage pitching with scientific precision.
- Writers could be better.
August 06, 2019
CIENCE will exceed your expectations as they did mine!
Score 10 out of 10
Vetted Review
Verified User
- Identify new leads.
- Develop email marketing scripts.
- Consistently perform email outreach on our behalf.
- Execute proper follow-ups.
- I have not identified any areas of needed improvement.
July 27, 2019
Stellar Outsourcing. Enthusiastic Staff.
Score 9 out of 10
Vetted Review
Verified User
- BDR outsouring
- MDR research
- SDR lead qualification
- HubSpot integration
- Salesforce integration
- Pardot integration
July 26, 2019
Great for lead generation and initial outreach! A very responsive and professional team.
Score 8 out of 10
Vetted Review
Verified User
- Responsiveness
- Professionalism
- Thorough updates.
- Sometimes the appointments made (leads collected) are not high quality.
June 25, 2019
CIENCE - Great service and thorough research
Score 8 out of 10
Vetted Review
Verified User
- Research on target markets.
- Email campaigns.
- Script generation.
- Quantity of appointments generated.
June 11, 2019
Cost effective extension of our Insides Sales Team
Score 10 out of 10
Vetted Review
Verified User
- Research target individuals and accounts.
- Develop creative outreach programs.
- Summarize outreach results with statistics.
- Their research is thorough - so no improvement needed there.
- I cannot identify a 2nd area for improvement.
May 06, 2019
Inexpensive, trustworthy service
Score 8 out of 10
Vetted Review
Verified User
- Inexpensive - Most US-based SDR agencies are at least 3x the cost.
- Weekly review with account manager - Our account manager and SDR do a weekly review with stats from the last week, some sample conversations, etc. This is extremely helpful to stay on top of what's happening.
- Consistent - They have produced consistent results for us over the last few months.
- SDRs are not based in the USA.
- It will take 4 - 6 months to start seeing good results. I'm guessing this is true for any SDR so it's more about having the right expectations.
- One of our SDRs had to be changed after a few months. This may not happen to everyone but it slowed us up a bit.
March 02, 2019
Valuable supplement to our sales and outreach team
Score 10 out of 10
Vetted Review
Verified User
- Research and filtering prospective leads.
- Very adept in organizing and executing email outreach with high conversion rates.
- Clear communications and scheduling with clients and our sales team.
- Excellent reporting of progress throughout the campaigns.
- The weekly reports could be handled more efficiently.
February 26, 2019
Review of CIENCE Lead Generation
Score 7 out of 10
Vetted Review
Verified User
- Being adaptable and flexible when a certain cadence isn’t working well, they pull their knowledge/resources to develop a plan that works better for our service.
- Very friendly, professional, dedicated team members.
- Compiling and sharing the results of their work regularly with the team - I think they did a great job of always keeping us abreast of the email activity.
- The writing of the email cadences can be improved. At first, they were being written by someone who spoke English as a second language and it showed in some of the expressions used. Lynsday has been great, but I feel like some of the language is still clunky and doesn’t match our company, MK3's, voice.
- Backing up their strategy with data. When we were looking for alternative approaches for the style of emails being sent out, recommendations were made, but they did not have solid data on how they performed to back them up.
- Could improve at qualifying leads - a number of the leads we were able to get on the phone with were not appropriately qualified and were operating with budgets much lower than was appropriate for our services.
February 15, 2019
CIENCE builds top-of-funnel for chemical startup
Score 10 out of 10
Vetted Review
Verified User
- Researched/identified the companies in the global market I am in (I don't know all the companies in the massive market of chemicals manufacturing).
- Researched/identified the key executives and roles I wanted to approach.
- Provided sales outreach to the executives, 10,000 in four months. Rep provides key persistent follow-up.
- Provided content experts to complement/check on my content. Designed "waves" of cent for A/B testing.
- Provided a Project Manager to ensure that metrics are met and ROI continues.
- Provides, populates, and manages a CRM system for all contacts.
- Tough question, as the learning curve to enter any market takes time. CIENCE, with zero experience in my highly technical/science-based sector, overcame this hurdle within two weeks. Their team approach helped to do this. Attention to detail is something that everyone might miss from time-to-time, and we are all learning.
February 15, 2019
CIENCE - the Lead Catcher
Score 9 out of 10
Vetted Review
Verified User
- They communicate regularly with our Inside Sales Manager to educate them on what we consider a qualified lead, this makes their work true quality.
- They meet with us weekly in order to go over progress on every running campaign, their results, any obstacles, and to discuss strategies for the following week.
- If you feel things are not going exactly as you expected, they want to know so they can strategize with you on how to get the results you are looking for.
- I would love MORE leads...
March 09, 2018
The Art and CIENCE of Sales Acceleration
Score 9 out of 10
Vetted Review
Verified User
- Cience is excellent business discovery and uncovering exact needs.
- Cience is excellent at Lead Generation & Enrichment execution.
- Cience is excellent at ongoing communication and management of the solution team.
- Cience has room for improvement in providing benchmark data in line compared to campaign data.
October 24, 2017
Improve the efficacy of your SDRs with Cience.
Score 10 out of 10
Vetted Review
Verified User
- Lead generation data gathering.
- Communication / transparency.
- Upselling to other services!
September 01, 2017
You Need An Ally Like CIENCE
Score 10 out of 10
Vetted Review
Verified User
- They've integrated as part of our core team. Beyond that, they have truly learned about our methods to successfully build campaigns tailored to our objectives.
- Customer service is always professional.
- We feel our time is valuable, and never wasted.
- I have no complaints at this time. Customer service, reporting, lead quality, and targeting have been exceptional.