Freshdesk | Glance of Usage of since 2 years
July 18, 2023
Freshdesk | Glance of Usage of since 2 years
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
It is used in my company to track, manage, and resolve customer and internal employee queries. We use canned responses, ticket reports and dashboard and workflow Automator to automate the tickets. We also have set up a channel an email, WhatsApp, and a customer-facing portal to collect raises and raise tickets.
- Canned Responses - It is especially useful when using pre-defined, standardized replies to common queries.
- Ticket Reports and Dashboard: It provides a comprehensive detailed report includes SLA, Group Based Ticket Count, Average Time to Respond and resolute.
- Workflow Automator: It is especially useful when stopping manual jobs and using dynamic queries and defining tasks in a dynamic way
- There is not as such I have felt anything major. But if it is there to have devices without having Fresh Service Subscription could be easy to understand the user devices from where queries are being generated
- It has very competitive pricing with functionalities available in the current market.
Have not yet used Omnichannel.
Freshdesk is a cost-effective and seamless GUI-based interface with all along functionalities.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes