Good ticketing system with room for improvement when you are a power user
July 25, 2023
Good ticketing system with room for improvement when you are a power user
Score 8 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
It's our ticketing system for both end customers and existing business customers and we use a lot of its features.
Pros
- Easy to use
- Template features (canned responses)
Cons
- Depending on the plan you might miss out on useful features
- Automations could have a better UI
- A lot of good and pending Community Ideas
- Freshdesk made it possible to track customers requests in the first place
They are not as proactive in giving tips on how to make the most out of their tool.
Freshdesk is cheaper.
Zendesk would also allow customers to close tickets on their own and it also has functionality where a few solution articles are automatically recommended to the customer based on what they wrote and that might already solve the customers' request.
Zendesk would also allow customers to close tickets on their own and it also has functionality where a few solution articles are automatically recommended to the customer based on what they wrote and that might already solve the customers' request.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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