Amazing management tool!
January 10, 2024
Amazing management tool!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
I primarily used Freshdesk to manage emails centrally and for better delivery of customer experience. Another main purpose is project management, allowing me to manage my projects inside and outside the team effectively and efficiently. Personalised support to customers is the area where it simply rocks and delivers great value overall.
- Project Management : Inside and outside the team both
- Ticketing : Raising the tickets and addressing them
- Saves a lot of time by faster resolution
- Automation is amazing
- Occasionally it hangs and the screen freezes
- While changing the status of the ticket, it has to be refreshed several times
- Adds a lot of emails to already busy mail queue
- Reduced customer and third party dealing time.
- Prioritising the issues have become streamlined.
Yes, it has helped my business to increase customer satisfaction to a greater extent. Earlier when were not using it, things were haywire and mismanaged often leading to delays and customer dissatisfaction. Once we have employed Freshdesk, timely resolutions are done without long delays. Even within the team, the ticketing feature has proved to be very productive.
It has a more better interface and intuitive UI/UX. Less learning is required here.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes