IBM watsonx Assistant is a conversational AI solution designed to build AI assistants that scale across a business, while providing customers and employees with fast, consistent and accurate answers across any
messaging platform, application, device or channel. Using generative AI and natural language understanding, Assistant learns
from customer conversations, improving its ability to resolve issues the
first time while removing the frustration of long wait times, tedious
searches and unhelpful chatbots.
Many chatbots try to mimic human interactions, frustrating customers
when a misunderstanding arises. IBM watsonx Assistant gives users tools to build AI-assistants designed to know when to search for an answer from a knowledge base, when to
ask for clarity and when to direct users to a human agent for more
assistance. And it can be deployed in any cloud or on-premises
environment, offering integrations to a business's existing tools.