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Watson Assistant is an awesome AI virtual agent
July 07, 2023

Watson Assistant is an awesome AI virtual agent

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We created a virtual agent to fetch Complaint status from IBM Case Manager. Post the status and some key information to public feeds and customer queries via chat bot. This has improved the user experience a lot and reduced the operations efforts.
  • Customer care operations
  • Enterprise applications
  • Conversational AI
  • Automation AI
  • Creating training data is difficult
  • Requires large data for accuracy
  • Subscription is too high
  • Large set of data is required
It will benefit when you have to look at large data to find key information. It will return the results almost in no time with good accuracy. Its accuracy is proportional to the data availability
It helped to resolve customer doubts through text recognition and sentiments, resolved ambiguity without intervention of Case workers.
Its a great tool to use it in conversational chatbots, data retrieval virtual agent very easily. It provides results with good accuracy. Development is not a big task, its almost ready enterprise product.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

We can use Watson Assistant in Customer care operations, normal routine tasks which involves simple but time-consuming steps. With the proper set of data it can solve most of the queries via conversation AI.