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Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

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Recent Reviews

Brevo is # 1

10 out of 10
April 18, 2024
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is …
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Happy with Brevo

8 out of 10
April 11, 2024
Customer Comminication - Mailout of promotion flyers to subscribed customers. Keeps them up to date with current promotions and acts as a …
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Implementing Brevo

9 out of 10
March 31, 2024
Incentivized
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. …
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Brevo is for you!

10 out of 10
March 31, 2024
Incentivized
The best tool around. Pay as you go sms, whatsapp is great. Plenty of tools and easy intuitive dashboard. Great customer service. Perfect …
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Brevo Support

10 out of 10
March 27, 2024
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very …
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TrustRadius Insights

Easy-to-Use Interface: Many users have found the software's user interface to be easy to use and intuitive, allowing them to efficiently …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Email deliverability reporting (186)
    8.6
    86%
  • List management (183)
    8.6
    86%
  • Standard reports (181)
    8.5
    85%
  • WYSIWYG email editor (170)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

9.1
Avg 8.5
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Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
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Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Link Tracking highest, with a score of 9.1.

The most common users of Brevo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(303)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Attribute Ratings

Reviews

(26-50 of 210)
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Score 9 out of 10
Vetted Review
Verified User
We use Brevo for two types of customers: online customers and offline customers. It is easy to us lists or segments for both types of customers. The workingspace is easy to understand and have a very professional look. Once i was suspended due to a high performance of bounce percentage. After having contact with Brevo which went very fast, Brevo reactivated my account with extra information of how to use Brevo. We are very satisfied of the Brevo app and their backoffice.
February 13, 2024

Free Marketing

Artan Ramshaj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Brevo for email marketing so as to showcase our services and reach to potential customers. First plan allows 300 daily emails at no charge, basically free email marketing and in most cases they reach inbox.

Also allows me to see how different campaigns perform and find out which email subject or content works better. The analytics are a big plus - open rate and click rate are very important.

Unsubscribed recipients can easily be removed for a clean list.


Score 9 out of 10
Vetted Review
Verified User
In taringa! we start using Brevo for marketing campaigns, and all the email structure. Currently we have automations, transactionals and ou moderation system integrated in one email platform. Brevo also help us with our support channels, we have integrated in the same place email and WhatsApp conversations. This help us managing much better the experience for our clientes, and we love that we have metrics so we can analyze our growth and must common topics.
Jonas Gold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Brevo is the best and most value for the money within email marketing and CRM in the market. Great UI/UX and great support. I can really recommend companies the sign up, use and implement Brevo in your sales and marketing organisations as soon as you can. Five stars for Brevo.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are in a startup, Letters We Never Sent, which is basically based on users submitting letters they never sent but have locked away in their minds for years. In doing so, we sought an email SMTP provider that could meet our needs without incredible overhead costs. After reviewing and trying a few, we settled on Brevo for our testing and implementation as it seemed to answer our needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Brevo for client email campaigns and newsletters and the platform is very easy to use and reasonably priced. I like the level of detail and flexibility Brevo allows when designing emails and I find their contact management system to be intuitive and user-friendly. Although there are other popular email campaign service providers out there, Brevo has always been our go-to. They have many other services available, but for now my company uses Brevo almost exclusively for emails.
January 29, 2024

great work

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Email marketing - design and send.
We require a system that allows us to send marketing material out and also keep consistent branding guidelines.
Brevo makes it easy for untrained or inexperienced staff in the workforce to learn how to design and send EDMS if someone is off sick etc.
Score 10 out of 10
Vetted Review
Verified User
It solves issues like disjointed communication and manual campaign management. With broad applicability, Brevo suits various use cases—ideal for small businesses seeking personalization or enterprises requiring scalable automation. Its robust features enable easy campaign building, optimization, and analysis, fostering strong customer relationships and overall marketing success. For businesses seeking a versatile, scalable, and efficient email marketing solution, Brevo stands out.
Charles Marsan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've been using Brevo for nearly 8 years. This tool came in very handy when I was doing my PhD. I had built a questionnaire that I had to send out to over 5,000 members of a university and follow up on. The tools available on the platform enabled me to schedule my mailings at specific dates and times, in order to improve my response rate. What I liked most was being able to see the click-through rate on the various links in my questionnaires. Also, the fact that I could follow up with those who hadn't opened my email helped me achieve a response rate that exceeded all expectations. Experts had predicted that I wouldn't get more than an 8% response rate, due to the theme I was dealing with (conflicts of interest) and the length of the questionnaire. However, I succeeded in obtaining over 25% of responses, which enabled me to produce some very significant statistics for this project. Subsequently, thanks to my recognized skills in this field, I was able to secure a contract as a university researcher for further work involving 25,000 people worldwide. Without Brevo, this would have been impossible. It's one of the most powerful and cost-effective e-mail creation tools I've found on the Internet, and what's more, it's available in French.
January 23, 2024

Brevo Review - ISAAC

Franklin Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Since my client, a non-profit organization with registered charitable status in both Canada and the US, is new to Brevo, we are currently using it as a mass email marketing platform only at this time. The organization switched from Constant Contact to Brevo a few months ago, given the latter's pricing became too high for what the organization was using CC for.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Civey is a market research company. We use Brevo for transactional mails to our voters and both a business and consumer (voter) newsletter. We have about 1 million voters in our panel.<br>The voter newsletter is business critical for us, because we get most of our voting traffic from it. The business newsletter is used for re-activation mostly. The transactional mails are an integral part of our user flow.
January 17, 2024

Great Software

Marius van Rensburg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Really great choice in chaning my previous software to Brevo. I can now manage my clients / campaigns ( Email / WhatsApp ) etc all in 1 place. I would def reccomend them to any company in any industry as the software is always stable fast customer support and easy to use. Marius EC Online Loans
Score 10 out of 10
Vetted Review
Verified User
Brevo has been a high-quality, affordable option in creating a newsletter for my business and working synchronously with a small team. I did some extensive research of the options for CRM suites online, and I think Brevo is one of the best options out there. The value for the price you pay is difficult to beat, as many services charge 2, 3x or more for a similar product.Beyond the dollars, I'd like to share an interaction that especially convinced me of Brevo and it's dedication to businesses and creators. I had a rather specific question during signup, and upon submitting my query, the Brevo support team almost immediately emailed me a detailed reply that accurately answered the question. No formulaic response, no "Thank you for your request - someone will be with you in 3-5 business days" - they took the time to understand my issue and gave me a perfect explanation inside of 24 hours. That level of customer service is truly appreciated in this day and age, and it can make a customer for life. I'm looking forward to growing further on the Brevo platform!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Brevo for our monthly newsletters. Brevo makes this process seamless.
Using the platform is easy and the flow of creating a newsletter feels natural.
Support is readily available when needed and the statistics given for each sent newsletter are invaluable to plan the next newsletter.
I previously used Mailchimp and moved to Brevo when Mailchimp became a paid-only platform.
I'm currently still using the free version of Brevo, but am considering upgrading it this year.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Brevo to manage our mailing lists and learning pages for our white papers. We manage a news website with thousands of articles and podcasts and content is key to us as are our newsletters. We send a weekly newsletter in English and one in French on the topics that we are dealing with. We are also planning to use Brevo for marketing automation purposes later on.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Brevo to send regular e-newsletters and other communications to our volunteers, supporters and clients, keeping them informed and offering opportunities to interact and support our charity. Brevo provides a professional looking package and allows us to project a positive image at minimal cost, whilst incorporating ways that recipients can respond to us with minimal effort or expertise.
January 12, 2024

Brevo - 10/10

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Brevos excels as our preferred email software for marketing needs. Its intuitive interface seamlessly integrates with our business operations, making it the optimal choice after testing multiple platforms. Brevos significantly streamlines our email marketing efforts, enhancing efficiency and effectiveness in reaching our target audience. Its user-friendly design aligns perfectly with our workflow, ensuring a seamless experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sending newsletters and tracking the delivery progress of the email campaigns is the easiest thing in the world when using brevo. Additionaly, the reports that are automatically produced can drive informed decision making as they provide very good insights.
Score 10 out of 10
Vetted Review
Verified User
Brevo is helping us the last 3 years to grow our community. From 3000 people we have reached 800 in 2023. Brevo helps us send our large community weekly newsletters. Brevo is easy to use and has beautiful templates for us. We can’t imagine doing our daily business without it. Customer service is always fast and efficient. We hope this great product and service will remain solid for the future
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I utilize Brevo as a platform to disseminate knowledge and raise awareness among the general public regarding sustainability-related subjects, events, and services. I also employ it as a means to effectively communicate our organisation's events, activities, and other pertinent information to our specific target audience
January 05, 2024

Bravo Brevo!

Samnang Chhon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our event company Sam Inspire Cambodia uses Email marketing on Brevo as our current solution, we found it absolutely easy to use including importing the contact from Excel and the design of email content is quite easy too. The report analytics, contact management and all other technical work are done by Brevo and sit back and relax. We can even send only to those contact who engage with the mailing campaign which is a safer way for our domain.
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