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Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

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Recent Reviews

Brevo is # 1

10 out of 10
April 18, 2024
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is …
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Happy with Brevo

8 out of 10
April 11, 2024
Customer Comminication - Mailout of promotion flyers to subscribed customers. Keeps them up to date with current promotions and acts as a …
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Implementing Brevo

9 out of 10
March 31, 2024
Incentivized
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. …
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Brevo is for you!

10 out of 10
March 31, 2024
Incentivized
The best tool around. Pay as you go sms, whatsapp is great. Plenty of tools and easy intuitive dashboard. Great customer service. Perfect …
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Brevo Support

10 out of 10
March 27, 2024
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very …
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TrustRadius Insights

Easy-to-Use Interface: Many users have found the software's user interface to be easy to use and intuitive, allowing them to efficiently …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Email deliverability reporting (186)
    8.6
    86%
  • List management (183)
    8.6
    86%
  • Standard reports (181)
    8.5
    85%
  • WYSIWYG email editor (170)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

9.1
Avg 8.5
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Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
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Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Link Tracking highest, with a score of 9.1.

The most common users of Brevo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(303)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Attribute Ratings

Reviews

(26-50 of 210)
Companies can't remove reviews or game the system. Here's why
February 13, 2024

Free Marketing

Artan Ramshaj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Trackable open rate and click rate - very accurate
  • Customer support is quick and helpful
  • Reasonable pricing including free plan offer
  • I'd like to see Brevo have an email bounce checker - this can be offered at a cost
  • The email content sent from Brevo tends to look a bit different than emails sent from usual Gmail or other mailservers. Maybe that aspect can be improved.
  • Wish to see an option to remove all unsubscribers via one click, rather than visiting each contact list to remove them.
Score 9 out of 10
Vetted Review
Verified User
  • Help center
  • Following tickets
  • Love the Status page!
  • Monthly meets to follow up the project and see how can it improve
  • Features Improvement
  • Campaign builder
  • Criterias in automation flows
  • Dashboard metrics
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • They integrate with Jotform and Zapier (critical for us)
  • They integrate with WordPress - again critical
  • Support was a bit slow but did work to solve the problem
  • Support needs to be faster. They need 24/7 support for an SMTP provider.
  • Instructions on how to use with Jotform and Zapier could be much better.
  • WordPress Integration is clear, though integration with 3rd party WP plugins needs to be better.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Quick customer service
  • Solid user interface
  • Permissions system
  • 2FA sign-in
  • Scoped API keys
  • All links in transactional emails are automatically converted to tracking links which could not be disabled
  • Tracking system went offline and all links were unusable for a short time
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Flexibility in email design
  • Easy contact list management
  • Simple and intuitive platform
  • Support is excellent. Tickets raised are dealt with within 24 hours.
  • Can be over-zealous with blocking accounts and approving contact lists.
  • Have had a couple of payment issues (quickly resolved, but frustrating).
  • More scope for data and analysis would always be nice.
January 29, 2024

great work

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use
  • Support
  • Efficient creation of EDMS
  • Maybe more integration with salesforce / propertybase
  • Text message marketing
  • More analytics (not bad, but more is better)
Score 10 out of 10
Vetted Review
Verified User
  • establish contact with old prospects
  • establish a streamlined data list and campaigns
  • simplifying ways to market new products or services
  • less ads
  • based on the campaigns users send, grasp their templates
  • slight more easier way to deal with designing templates.
Charles Marsan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The aesthetic quality of creative tools
  • The simplicity of the tool for creating e-mail lists
  • Statistics to track target behaviour and the ability to resend only to those who haven't responded
  • I find it difficult to identify which members are on several different lists
  • I find the filters quite complex to use
  • I'd like to be able to split certain lists according to a criterion, e.g., men versus women, to create two new lists, but I can't figure out how to do it
January 23, 2024

Brevo Review - ISAAC

Franklin Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Telephone customer support.
  • Online knowledge base documentation.
  • Ease of use.
  • Include survey functionality in platform.
  • No second item so far, as we are relatively new to the platform.
  • No third item so far, as we are relatively new to the platform.
Neha Kumari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Ease of creating an email campaign
  • Easy Integration with several apps especially many WordPress form builders
  • Free version is quite good
  • Should increase the contact in free version
  • Landing page features can be improved
Anouck Riviere-Jerome | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Brevo’s interface is very intuitive and easy to use. The menus are clear and well organized, and the features are easy to find. Even beginners can make their first campaigns easily.
  • In terms of functionality, newsletters can be created from predefined templates or fully customized. You can also add images, videos, links, etc.
  • Brevo also offers advanced campaign segmentation and performance tracking features that are very useful to know the performance of its e-mailing actions.
  • Provide advanced feature for users who use credits and not monthly fee
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Layout and workflow is seamless
  • Valuable sent statistics that are actually usable
  • Ease of designing a newsletter
  • It seems that once you bought send credits, you don't get free mails anymore.
  • I'm not a power user, thus not having to know what could be made better.
  • I'm not a power user, thus not having to know what could be made better.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding is fluid and effective
  • Email composition and programming is easy
  • Forms are versatile and easy to set up
  • User registration within existing email lists is easy
  • Brevo guides us with regards to compliance
  • UX can sometimes be confusing
  • Credits are billed to you but the readability is poor
  • language switching is only possible from the home page
  • Customer service is only available via email
  • rss feed setup is a real pain in the neck
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Enables you to build consistent email templates simply whilst incorporating images and links
  • Manages our contacts list effectively
  • Provides great analytics to help you, for example, identify groups of recipients where sending at a different time may work better, or being able to assess what hooks recipients in best
  • Provides simple access and usability from a variety of devices, any time
  • Image scaling for icons alongside newsletter subjects
  • Drag to fit for images in all sections of the template
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email campaigns
  • Contact Import
  • Reporting
  • The email campaign design feature is very easy to use, however some fine tunnings would make the design experience better for the average user. This does not mean that this feature is hard to use!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It provides easy-to use templates, therefore one doesn't need to have design expertise to use it
  • It offers 300 free emails daily and there's no limit to the number of contacts that can go into the database
  • I appreciate the feature that allows me to requeue an email campaign after it has been sent to the initial 300 recipients. This feature ensures that the email is only delivered to those who have not yet received it, eliminating the concern of a recipient receiving the same email twice.
  • It offers mobile and desktop previews letting me see in real time how the email will appear on the receiver's end
  • It would be highly appreciated if there was an option available for daily upgrade payment, specifically designed for one-time use. Currently, the platform offers monthly and annual subscription options
  • More Templates are always welcome
January 05, 2024

Bravo Brevo!

Samnang Chhon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • contact management
  • content design
  • report and anilystic
  • We have no idea yet
  • Need to explore more of the app
  • So far everything is great
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