SmartSearch Reviews

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Ratings and Reviews
(1-3 of 4)

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Terrence Abrams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
It is being used as our central document management and control system. It address remote access to our daily operations information, business archives and remote transactional needs.
  • Fast Manual indexing with what we consider the best in point-n-click OCR indexing.
  • Webserver that incorporates Full-Text Content Searching, Workflow Queues, Full Document Management and Live document Signing on any mobile device or location.
  • Fast workflow designers for rapid implementation
  • Broad range of capture and information processing tools, easy to configure
  • Loaded with essential security options
  • Low price, and about 10X more powerful than MS SharePoint right out of the box.
  • Multi-database support for a very low price with disaster recovery licensing, this is very rare in the industry.
  • Integrated Viewer panes are the only real improvement needed.
  • Maybe an increased range of annotation options. Theirs are quite good, but could be better.
Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
  • In-person training
  • Self-taught
I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.
Oh yes indeed. All you do is let the server -executable run and upgrade the server. When client PCs or mobile devices log in, the upgrade performs automatically with no desk-to-desk IT support required. Great update abilities that are transparent and behind the scenes. Users might not even notice when they've been upgraded, except to see some new features show up on their screens.
Megan Cobleigh | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use SmartSearch Document Management to keep track of all of our contracts and other miscellaneous documents. It is used by all senior management and managers in the company in order to retrieve contracts or to analyze the contracts we have with specific companies. Our Legal department finds this software especially useful because we are able to track expiration and renewal notice dates of each individual contract. This helps us tremendously in making sure we stay ontop of renewing or terminating contracts on a timely basis.
  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
  • There was some difficulty initially setting up the workflows for the email notifications to work. This was frustrating to get worked out and involved multiple test attempts.
  • The system can be slow at loading long documents, which for a legal department is not ideal.
  • The documents do not automatically get uploaded with search pdf capability, a workflow must be set up in order to enble this feature.
I think this software is great to organize documents for mid-sized companies. We primarily use this system to keep track of legal and regulatory documents that have dates we need to be aware of. It is easy to use, but does have some frustrating features. The workflows can be somewhat difficult to set up. In addition, I wish that the documents were automatically uploaded with pdf search capabilities. However, the ease of searching for documents and the emails that are sent to warn employees of dates they should be aware of, are extremely helpful in managing our company's contractual obligations.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is a tool for us to save candidate information such as references, work samples, employment documentation electronically as well as email it to our clients. We also use the tool to save pertinent client information, but not nearly as often.
  • Saves multiple copies of resumes- Valuable if you are presenting a candidate on different positions requiring you highlight unique skills.
  • Makes it easy to send clients things like reference letters, copies of degrees, references, etc...
  • Acts as a safe place to store client agreements, offer letters, etc... Things that may get misplaced or lost in a paper-based system
  • Provides a detailed history of important documents over the course of working with a client or candidate.
  • I use Firefox on a Mac Mini and often times my documents will not display in the preview so I will need to email them to myself first to preview prior to sending them to a client or candidate. (The Adobe image preview does not work either)
  • Sometimes it can hang up when saving files with a large amount of graphics.
Does it work equally well with all browsers and operating systems?
I have never really needed support for this feature.

What is SmartSearch?

SmartSearch is a content management system that is offered as both a departmental and enterprise class document management solution that is designed to allow organizations to easily scale to their document management software needs.

The vendor says that the flexible nature of SmartSearch makes it ideal for paper-intensive businesses such as law offices, physician practices, accounting firms, trucking companies, and mortgage and title companies that are looking for a cost-effective way to eliminate their paper-based filing systems.

SmartSearch comes pre-packaged with KeyFree Indexing, the vendor’s unique tool for OCR-assisted data entry as well as Data XChange for internal ODBC data updates. DataMerge services are also available for ODBC and OLEDB type connections with external data sources. Both tools allow end-users to quickly and easily scan and index documents with reduced data entry requirements. According to the vendor, the comprehensive nature of the software makes SmartSearch the best document management solution for many companies around the country.

SmartSearch Features

  • Supported: KeyFree Indexing, OCR Assisted Data Capture Tool
  • Supported: Security that integrates with Active Directory providing users with single sign-on access.
  • Supported: Built in Audit Trail that logs all document actions by date and user

SmartSearch Videos

For document-intensive companies looking to challenge the definition of business efficiency, Square 9 Softworks develops award-winning, next generation solutions for process automation that drive increased productivity across all business applications. Delivering the unique tools that streamline process performance, we save both time and money, contributing to the overall growth and success of your business, so you can spend more time doing the things that matter most.

Watch Take an introductory look into Square 9's award winning SmartSearch document management solution, built to streamline workflow and eliminate inefficient paper processes. Follow along as this demonstration presents a basic glance into the unique scalability and modular design of SmartSearch. See for yourself how the value-driven features of SmartSearch combine to save time, reduce costs, and improve document access and delivery. Discover why paper-intensive companies from the small business market to the Fortune 500 deeply rely on the SmartSearch suite of solutions.

Watch As part of the SmartSearch Enterprise Content Management core product, KeyFree Indexing is not only fast, but also incredibly accurate. By eliminating the common mistakes made during the data entry process like inversions or misspellings, your data is cleaner so it can be shared with other business applications. KeyFree Indexing will even convert your data to a standardized format of your choosing, for example, Month Day, Year will be become MM/DD/YYYY if that is your preference. Advanced features include support for regular expressions for defining specific field formats like a date or order number. Once defined, KeyFree Indexing will “snap to” the formatted fields automatically during the indexing process for even faster capture.

SmartSearch Downloadables

SmartSearch Integrations

SmartSearch Competitors

SmartSearch Pricing

SmartSearch Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Romanian, Spanish, French