Poor experience
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's …
Overview
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration,…
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What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP…
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- Integrations
- Competitors
- Tech Details
- FAQs
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
SPS Commerce Features
- Supported: EDI
- Supported: Order and shipment status visibility
- Supported: Large trading network of 65,000 retail companies
SPS Commerce Screenshots
SPS Commerce Integrations
- NetSuite ERP
- SAP Business One
- QuickBooks Online
- QuickBooks Desktop Pro
- QuickBooks Desktop Premier
- Sage 500 ERP
- MYOB
- Microsoft Dynamics GP
- Blue Yonder Luminate Planning
- Oracle JD Edwards EnterpriseOne
- Infor CloudSuite Industrial (SyteLine)
- Fishbowl Inventory
- Sage 50cloud Accounting (formerly Sage 50 Accounting)
- Sage 100cloud (formerly Sage 100 ERP)
- Sage 300cloud (formerly Sage 300 ERP)
- Sage Business Cloud X3 (formerly Sage ERP X3)
- Microsoft Dynamics 365 for Finance and Operations (Dynamics AX)
- Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
- Oracle
- SAP
- Exact Macola
- Epicor
SPS Commerce Competitors
SPS Commerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, Canada, Mexico, Australia, New Zealand, China, United Kingdom |
| Supported Languages | English, Spanish, French, Chinese (Traditional and Simplified Mandarin) |
Frequently Asked Questions
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
OpenText Lens and TrueCommerce are common alternatives for SPS Commerce.
Reviewers rate Support Rating highest, with a score of 6.2.
The most common users of SPS Commerce are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.
Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.
Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.
Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.
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March 25, 2020
SPS Commerce Fulfillment Review
We use it across the entire organization; customer service, accounting, and operations. We use it to process orders from customers, and the subsequent invoicing. We send order confirmations or acknowledgments, create packing lists when applicable and also to create ASN's. Right now we are a small company but look to expand and grow.
- We can easily create and send order confirmations.
- We respond to the corresponding receiving departments with timely and accurate ASN's.
- Once the order has shipped, customer service utilizes the invoicing function.
- When creating an ASN, and filling out 'multiple' pieces; if there are only 2 SKU's on the order SPS should default select the only 2 options instead of us manually having to go in and check boxes to include those items.
- Same for single item shipments, why do I have to indicate the SKU that is shipping if there is only 1 SKU?
March 13, 2020
Great product and service
We use SPS Commerce Fulfillment to automate the order input process for our largest e-commerce customers where order volumes can really spike during our peak seasons. This allows us to process more orders without hiring new seasonal employees and eliminate any order input errors that can happen with manual order entry.
- Automate orders into NetSuite
- Send/Receive order status updates to retailers
- Ability to take an out of the box product and tailor it to your needs
- Better 'user manuals' to provide for new trading partner implementations so steps/procedures can be easily passed along to colleagues and other users
- Better communication from project managers as far as expectations and guidelines
- Eliminated order entry errors
- Increased number of orders we are able to process per day
SPS' product seemed to be the best out of the box fit and price point with the ability to customize when and where needed.
March 13, 2020
More business - Less stress - Life is Good
SPS Commerce Fulfillment is being used by our customer service dept and our accounting dept. It allows the customer service reps to pull order information from one place, which is very convenient from the user, and it allows our accounting team to invoice easily versus sending out invoices with the hopes of getting an answer.
- Accurate information on orders that arrive
- User-friendly to invoice the customer
- It alerts me as to when I have an order available, which is very convenient
- We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
- Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
- We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.
- As of right now, we don't have that many orders going through SPS Commerce Fulfillment so I couldn't give you an accurate number.
- We are ramping up more business in the hopes that more customers will use this option.
SPS Commerce Fulfillment, to me, is the most user-friendly of them all and it always works, I've never had a problem with it. It alerts me to new orders, which I love this feature. Many of our customers were considering SPS Commerce Fulfillment and were growing, so I think they are leaning towards this option versus others.
March 13, 2020
I would have chosen something else, if I had the option.
We use SPS Commerce Fulfillment as our fulfillment tool with one of our retail partners. It makes it much easier to track and manage orders and also look at where we are at in the order process. I think the tool is useful but often find it takes at least a day to get anyone to get back to me with questions which leaves room for improvement.
- Shipping document generation
- Shipping label generation
- Being a single source for tracking purchase orders
- Customer service response time
- Does not allow you to delete a document sent in error
- It sometimes archives even when you aren't entirely done with document submission.
- It has made it easier to track a client
October 06, 2019
Great product with a bad cancelation policy
Our company was a client of Covalent Works for our EDI. They were acquired by SPS Commerce, so our account transferred over. It's a great option for a smaller company like ours to implement EDI, which is a requirement from some of our vendors. It saves us having to invest in our own EDI system.
- Training.
- Interface.
- Ease of use.
- Customer service.
- Cancellation turnaround.
- E-mail response.
- I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
- The interface is simple and easy to understand and use, so it saved time when preparing shipments.