Overview
What is Verint Monet?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…
[Verint Monet:] My New Secretary!
User-Friendly Tool!
Verint Monet please fix it with Talkdesk Omnichannel
Pricing
What is Verint Monet?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand…
Product Details
- About
- Competitors
- Tech Details
What is Verint Monet?
Verint WFM Professional is used to:
- Maximize revenue and satisfaction
- Increase service levels
- Achieve better cost management
- Optimize the utilization of resources
Verint WFM Professional integrates with Salesforce, Zendesk, and Amazon Connect.
Verint Monet Competitors
Verint Monet Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-4 of 4)Learn as You Grow
- Forecasting
- Accesiblity
- Functionality
- Listen to Customers
- Continued Improvement with Salesforce Connections
- Easier ways to manage exceptions, particularly recurring ones
- Ability to add notes to forecasts to be seen in the future
- RTA
- Adjustable Forecasting Tools
- Centralized
- Increased Training Hours
- Increased Schedule Adherence
- Clearer View on Staffing Needs
- Have to manually adjust breaks/ lunches for static state (what our needs call for)
- Scheduling
- Forecasting
- RTA
- Schedule Adherence
- Voluntary Time Off
- Expanding to other Contact Centers
- Payroll
[Verint Monet:] My New Secretary!
- Scheduling daily activities
- Agent reports
- Real-time adherence monitoring
- Simplification of reports [could be improved].
- [It would be nice to have] one place where all reports can be generated.
- Visuals can still be improved.
- Real-time adherence
- Schedule management
- Reporting
- Positive in a way [because] we can manage our daily staffing.
- [It helps] planning [the] schedule ahead of time.
- [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
- Avaya Cloud Office, Calabrio Teleopti WFM and Genesys Multicloud CX (formerly Genesys Engage)
User-Friendly Tool!
- Organize my team's schedule.
- Providing me an overview of our staffing daily.
- Real-time managing of our queue.
- User-friendly.
- Should better show chart for better analysis.
- Filter is resetting every time I open the tool.
- Some reports can be included or combined in one place.
- The reporting analysis.
- The accurate timestamp of every status.
- Work history of every user.
- All positive so far.
- With the data we're getting from here, better analysis are being generated.
- Manage employees' behavior through real-time adherence.
Verint Monet please fix it with Talkdesk Omnichannel
- Real time Adherence module
- Metrics module
- Some parts of forecasting
- Data feeding has been a concern for multi-channeled contact center
- It only does basic scheduling functionalities
- It only does basic forecasting functionalities
- It only does basic intraday functionalities
- Could offer some WFM consultation even after the implementation
- Never partner with a co-vendor ie telephony platform like talkdesk if the tool isn't fully integrated
- Real time Adherence module
- Forecast module
- Roster module
- No ROI yet as we haven't fully utilized all its functionalities due to its data feeding integration with Talkdesk Omnichannel ie Chat and Email
- Perhaps, it saved the scheduler's time when plotting Team meetings, 1 on 1s as it can be generated by batch instead of manually plotting such exemptions one by one(manually)
- Real time adherence functionalities helped us with alerts especially now that we're working from home
- Staffing
- Nothing really
- Perhaps other department's schedules
- Price
- Product Features
- Product Usability
- Product Reputation
- Generating schedules/rosters
- Forecasting for Chat and Email as they're not integrated with Talkdesk OMNIchannel
- Reporting. I think they need to improve on Data analytics for a more in-depth analysis