Item: 8x8 Express (discontinued)
Rating: 10
Author: Diana Padgett

Use Cases and Deployment Scope

8x8 Express is our VOIP telephone provider, including voicemail and auto attendant

Pros and Cons

So easy to use!
Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
Telephone services without all the fees of a landline service
Auto attendant, offering recordings of our messages

None, so easy for us to use
Very responsive the one time we had a billing issue

Most Important Features

Ease of use of system
Ease of use of website
Cost is quite reasonable and beats business landline services

Return on Investment

Positive impact - pricing is right, service is easy to use.
Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless

Key Insights

Do you think 8x8 Express (discontinued) delivers good value for the price?

Yes

Are you happy with 8x8 Express (discontinued)'s feature set?

Yes

Did 8x8 Express (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Express (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Express (discontinued) again?

Yes

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.

8x8 Express rocks!

Overall Satisfaction with 8x8 Express