Simple, full-featured and perfect for small businesses
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July 11, 2019

Simple, full-featured and perfect for small businesses

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Office

My company has one employee and that's me. Therefore I need to have access to all of the 8x8 features whether I'm in the office or out. It automatically forwards my phone calls to my cell phone and allows me to change my phone settings even when working remotely.
  • Remote access to my phone system to make changes or to use its many features.
  • The ability to view voice mail transcripts - very helpful during meetings when listening is not an option.
  • The new contacts search feature allows you type in partial names and all that apply pop up.
  • Improve the interface for the mobile version to be more similar to the PC version.
  • Forwarding phone calls is a bit cumbersome on the mobile version.
  • Improve voice mail transcriptions on the mobile version.
  • I needed something simple and inexpensive for a one-man operation.
  • Monthly fee keeps going up though and that is concerning.
  • Needed something that works from remote locations as this fits that requirement.
When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
The 8x8 Virtual Office is nicely designed and especially well suited for small companies or even sole proprietors like myself. The features included are fairly intuitive and don't require extensive training to use. I've always believed in the "Keep it simple, stupid" philosophy and the 8x8 Virtual Office does just that.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated