Excellent price and product!
December 22, 2022

Excellent price and product!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

The 8x8 system offers a seamless remote work environment as the system allows you to work from anywhere without any interruption. The system also allows us to receive text messages without having to use or provide customers with our personal cell phone numbers.


  • Cost effective
  • Easy to use
  • Product features are competitive with other VOIP companies


  • Blocking robotic callers
  • Many customer support representatives are from a foreign countries and difficult to understand
  • Better communication
  • We have used several other VOIP companies and 8x8 has had the best pricing and service compared to the ones we have used in the past. We experienced 40-55% savings with 8x8 from our previous companies.
  • The previous companies didn't offer comprehensive mobile apps like 8x8. If our internet or power is off at the office we still have the ability to answer calls which was not a capability with the other companies we have used.
  • The 8x8 system has been the most user friendly which saves a significant amount of time on an administrative level during set up or maintenance.
My experience with 8x8 has been 100 times better than the other companies that we previously used.

Do you think 8x8 Work delivers good value for the price?


Are you happy with 8x8 Work's feature set?


Did 8x8 Work live up to sales and marketing promises?


Did implementation of 8x8 Work go as expected?


Would you buy 8x8 Work again?


8x8 works very well for our small business needs.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Call park
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Mobile app for Android
Not Rated

Using 8x8 X Series

4 - Owner, Drafter, Administrative Assistant, Office Manager
1 - Office Manager
  • remote ability
  • cost
  • ease of use
  • text messaging through the app through our main company phone number
  • The ability to view fax pdf from the app
  • video conferencing
Overall effectiveness, support and cost

Evaluating 8x8 X Series and Competitors

Yes - We had a dedicated fax line that was replaced when we joined 8x8 since faxing capabilities were part of the system.
  • Price
  • Product Features
  • Product Usability
The product features were the most appealing to our small business because they fit our needs much more than the other VOIP companies.
I would not change anything

8x8 X Series Support

The only challenge with customer service is sometimes they are foreign and difficult to understand.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Need to explain problems multiple times
Slow Initial Response
I wasn't aware there was premium support available.
I was experiencing a problem with a company harassing me but unfortunately, I was unable to block the phone number due to the way our system was set up. The customer service representative worked with me to change the configuration of our system so I was able to block the phone number from the spam caller. The representative was extremely thorough, friendly, and knowledgeable. He tested the system multiple times to make sure it was working properly before disconnecting our call. Ultimately, he fixed the problem because I never received another phone call from the spam company.

Using 8x8 X Series

The app and desktop programs are very easy to use.


  • Jeremiah Mercado | TrustRadius Reviewer
    We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

More Reviews of 8x8 Work