Item: 8x8 Work
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 in our company so that supervisors in 3 departments can receive and send calls. The customer care person can also transfer calls to other departments so that she does not need to physically carry the phone to the person who needs to handle the call.

Pros and Cons

It works well if your internet is strong enough.
It is inexpensive.

Set up is not user friendly.
Customer support is not helpful in setting up the system.
Drop calls and poor quality of voicemail. This may be an internet problem.

Return on Investment

It has had a negative impact on our business because of the number of missed calls.
It has not improved our business objectives.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Other Software Used

Shopify, OneSaas by Quickbooks, QuickBooks Online

Likelihood to Recommend

I think it works well for companies like ours (it was recommended by another company) if the company has a good internet system. Many of the calls we receive are dropped and voicemails are intelligible.

The premise is good, and it is nice to be able to turn on and off the app so you are not bothered at home.

Make sure your internet can support this internet based phone system.

Overall Satisfaction with 8x8 X Series