8x8 X Series adoption early success
July 31, 2023
8x8 X Series adoption early success
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We are moving to the 8x8 X Series phone system at multiple locations as a replacement for Avaya, Vonage, and Mitel phone systems. The Avaya system is no longer supported. The Vonage system was working well, but we wanted a common system between locations. The Mitel system is no longer supported and has been acquired by another company. The Mitel hardware has become unstable and difficult to maintain. We also wanted to move away from T-1 connections to an all-IP-based system. We would have moved to the Microsoft Teams environment, which we also use, but there were specific applications where Teams would not do everything we needed.
- System administration is simple and clear.
- The flexibility of using physical phones, a computer application, or a mobile device app. meets all of our needs.
- The sales process was clear and complete with very knowledgeable resources.
- I really can't think of any areas for improvement.
- Not sure yet, will know better once fully implemented and has been running for a while.
- MiVoice Office Application Suite (Mitel Application Suite)
8x8 X Series is easier to manage, implement, and is currently supported.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes