Daily User
October 09, 2023
Daily User
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
8x8 is used in our business for incoming and outgoing calls. It allows outside callers to select options for the required department(s) Currently reception and customer service. Customer service calls are looped which 8x8 have been set up to our requirements by selecting the next operator in line to take a call which loops to the next operator if unanswered. We have direct numbers to give out and we utilise the missed call option as well as voice mail.
My issues that I have is the ringtone as it sounds too much like our teams ringtone and the transfer hold and leave buttons. They could be bigger and more prominent. I would rather see these icons front and center rather a circle image of the person I am talking / calling.
My issues that I have is the ringtone as it sounds too much like our teams ringtone and the transfer hold and leave buttons. They could be bigger and more prominent. I would rather see these icons front and center rather a circle image of the person I am talking / calling.
- Ease of use
- Display features - Easy to navigate.
- I like how you can just type a name rather than a number to make calls
- Clarity of calls is great although background noise is picked too easily and too loud almost to the point of distortion advised by some callers. May have to do with our headsets?
- More prominent transfer, hold, and leave icons.
- Better Connected
- Always in touch
- One click away
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex |
- typing names and numbers to call out and to transfer
- once screen is minimized then having to enlarge it to find the leave button
Yes, but I don't use it