Item: 8x8 Work
Rating: 8
Author: Cherise Mingus

Use Cases and Deployment Scope

I use 8X8 to contact new clients via phone and text via the mobile app on my cell phone. This is a great tool to help our team manage our business and reach new customers.

Pros and Cons

manage communication
support telecommunication
customize user experience

connection clarity could use improvement on voice calls
would love customization to toggle voicemail settings from mobile app

Return on Investment

We are a more successful business because of the contacts we make with 8X8
These tools allow our team to make reliable contact with potential customers.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Contacting new customers, specifically through the mobile app, is crucial in a sales environment, especially for remote workers who require access to their contacts while on the go. Our team heavily relies on 8X8's features, particularly when on vacation, to personalize our greetings and inform our guests that we are currently unavailable. These features have proven to be very beneficial to our team and have helped us to better support our guests.

A Good Value That Supports Your Team

Overall Satisfaction with 8x8 X Series

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Other Software Used

Likelihood to Recommend

8x8 Work Feature Ratings