8x8 X Series Review
October 16, 2023

8x8 X Series Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Overall Satisfaction with 8x8 X Series

8x8 address the problem we have at work where we were unable to take our desk phones home without a site to site link to our home router. With 8x8 we are able to pick up our phone and take this anywhere to work from whether its home or at a different desk in the office for a change of scenery, its great.
  • Access anywhere to desk phones.
  • Customization for ring tones, volume levels, duration and mailbox settings.
  • Expandable phone systems throughout the workplace.
  • Although there is a lot of customization, the online portal is unfriendly.
  • Have to go through a partner to get support.
  • No local setting changes.
  • We have gained more interest for phone systems from clients.
  • A more centreally managed phone system across clients.
  • Seemless links between our meetings and support calls.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 is suited for scaleable businesses who can get a reliable network connection. Businesses that cannot get internet will obviously struggle to use/maintain the system.

8x8 Work Feature Ratings

Hosted PBX
7
User templates
8
Call reports
7
Directory of employee names
9
Answering rules
6
Call recording
8
Call park
8
Call screening
8
Message alerts
6
Video conferencing
7
Audio conferencing
7
Video screen sharing
7
Instant messaging
5
Mobile app for iOS
4
Mobile app for Android
Not Rated