Efficient, cost efficient, and feature rich VOIP Phone System
August 31, 2021

Efficient, cost efficient, and feature rich VOIP Phone System

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

This is the primary telephonic communications format for the legal practice. It is a VOIP phone system, that can be accessed via VOIP desk phone, and AP on my PC for when I am operating remotely or by an App on my smartphone. It communicates with my contacts on outlook, so it records callers' names, phone numbers, and then the number of times called and the duration of each call. It also serves as my fax machine sending faxes by uploading scanned documents and it receives faxes primarily via a PDF attachment to an email. Records of calls in, calls out and faxes, and an out last for a significant period of time.
  • Handles multi party calls vi its bridge/conferencing capability.
  • Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
  • Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
  • The PC app, the smartphone app and the desk phone all readily connect to Bluetooth hearing devises.
  • I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue.
  • Voicemail
  • Multiple access points for use
  • Facsimile usage
  • GREAT ROI
  • Much better value than traditional phone company
None. It came highly recommended to me and always met my expectations including in the way it has adjusted to and grown with the time.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

For me as a solo practitioner, it [8x8 X Series] is well suited for all telephonic and facsimile functions.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10