The complete package: Friendly staff and an excellent learning experience
April 08, 2023

The complete package: Friendly staff and an excellent learning experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Analyze

Overall Satisfaction with Absorb LMS

We use it to assign trainings, deliver, and track trainings. We also use the training compliance data from the Absorb LMS to report to our clients on a regular basis and during audits to indicate that we are training staff appropriately to handle the work. Managers at our company also utilize the training completion data to ensure that projects are resourced correctly and that their project team members are keeping up with assigned trainings as expected. We have integrated our Absorb LMS with LinkedIn Learning to expand professional development options for our staff.
  • Provides a user friendly way to deliver training content.
  • Provides an administrator interface that is easy to navigate.
  • Provides an easy method for enrolling users to trainings in bulk.
  • The default reporting and data export options from the administrator interface do not always allow you to report across all the desired data points. We have recently added Analyze and we think this might open up our options considerably.
  • There is not an audit trail available for custom fields. This would be a nice feature to have so we can see who made changes to data within those.
  • The ability to export an audit trail would be nice.
  • It has led to increased compliance.
  • The employee onboarding process has been improved with the use of curriculums.
  • The additional professional development options have increased employee satisfaction.
  • Content Libraries (Absorb Amplify or 3rd Party Libraries)
  • Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
  • Ecosystem Integrations (Absorb APIs or Absorb Connectors)
The content libraries have helped a lot of our younger staff find training quickly and easily to fill in knowledge gaps. The content libraries have also expanded the options of professional development for all of our staff so they feel like they have greater control over their future. Analyze is not something we have used much, but so far it seems like it will provide great insights for our company in terms of training compliance. The APIs have allowed us to supply our own custom reports for QA purposes.
The support is one of my favorite aspects of the Absorb LMS. I have always had friendly, helpful interactions when submitting support tickets. Our client success managers and account managers have always been top notch! It has been incredibly helpful to have a set of contacts assigned to our project that we can run questions by and discuss goals with. They always have great insights and are very friendly and easy to work with.
Absorb LMS did the best job at meeting our overall list of requirements for a LMS. It was also the top contender when it came to a customer service plan and how the support worked. Absorb was a more affordable option that many of the other apps we evaluated.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

Absorb LMS has been a great platform for us to deliver and track trainings. I think the reporting has been a side of the system that hasn't always given us exactly what we need, but hopefully Analyze will help fill in any gaps we have.

Absorb LMS Feature Ratings

Course authoring
Not Rated
Course catalog or library
9
Player/Portal
10
Learning content
Not Rated
Mobile friendly
Not Rated
Progress tracking & certifications
9
Assignments
9
Compliance management
8
Learning administration
9
Learning reporting & analytics
7
Social learning
Not Rated
Gamification
Not Rated
Single Sign On (SSO) Enabled Learning
7