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Client success manager drives the absorb success
April 13, 2023

Client success manager drives the absorb success

Amanda Keister | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Absorb and Create

Overall Satisfaction with Absorb LMS

We use the Absorb LMS to track education and external training all in one transcript. We also track MSHA ceus on the transcipt.

Issues we had in the past was assigning manditory education to those in the same division and job title correctly. Before some were being missed. Tracking expirey dates of cpr cards and renewing them. We are also cutting down on in person new hire orientation by delivering it through Absorb electronically as a video.
  • Ease of impersonating others for troubleshotting issues
  • Uploading content and allowing for resources and multifunctional courses
  • Approval process for External Training and Course uploads
  • Learner dashboard navigation is easy for users
  • Spell check not only for Absorb but for Create too
  • making all reports have the same display columns funtions - locations - supervisor- filter to show inactive employees on all reports
  • pull all reports assigned to one department to see gaps.
  • Seperate divisions/departments via by loaction when drilling down on department progress
  • Show percentage of completion out of total assigned at the bottom of the report.
  • increased compliance for customers
  • streamlining onboarding
  • tracking external training
  • Content Creation (Absorb Create)
  • Content Libraries (Absorb Amplify or 3rd Party Libraries)
Jason M. is a great client success manager! He quickly returns my emails and investigates my questions. If i have bigger issues he escalates it for me. We always discuss different projects coming up and the best solutions to those issues. I like working with Jason M. and think he should get a raise!
  • HealthStream Learning & Performance
Absorb reporting is easier to use. The impersonate feature really helps as well.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

No

Would you buy Absorb LMS again?

Yes

The client success manager, Jason M., has provided great service and quick turn around time. When we had a ticket open because we didn't know if it was the course not working or the vendor controlling the course Jason was able to investigate and keep updating us until we resolved it . Testing the issue and figured out it was an issue on the vendor side.

Absorb LMS Feature Ratings

Learning Management
9.0
Course authoring
8
Course catalog or library
10
Mobile friendly
8
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
7
Single Sign On (SSO) Enabled Learning
8

Absorb LMS Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we have a client success support.
Yes - Yes, it was resolved in a timely fashion and email communication was back and forth.
Had an issue with 3rd party AICC zip files not popping up in a new frame. Reached out to client success agent and we duplicated the course and changed it to iframe to see if it would resolve the issue. It did not so the client success agent checked other chatter and saw this was an issue that day with the 3rd party vender HSI. So i reached out to HSI and got it resolved.