Started off great then stopped consistently reporting.
February 26, 2021
Started off great then stopped consistently reporting.
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with ActivTrak
We use it across the whole organization. It is used to spot check the productivity of users who work from home. Originally it worked very well, but after a few months, reporting became spotty. Because of that, the data is less useable because we don’t know if a user was not logged on or if ActivTrak just stopped reporting.
- Installs easily
- When it works, it provides great insights
- Tracking is not consistent, which makes it unusable
- User interface is difficult to navigate
- No notifications when you go over your limit of users
- We have not seen a return on investment
- When it works it is valuable but it seems to work less and less as time goes on
- Being able to see if a user is online or offline
It started off great, but now there isn’t much value in the product. I don’t know what happened but it doesn’t consistently track users. If ActivTrak could fix the issues, make the software easier to navigate, and provide better reporting options (without needing to upgrade), it would be well worth the cost.
At first it helped reassure managers their work-from-home employees were working. At this point we are very close to cancelling our subscription because we can’t take action on the data collected given that there are so many gaps in recording.