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Adobe Connect Review 33 of 44
User Review: "Adobe Connect - Best in the Biz"
https://www.trustradius.com/web-conferencingAdobe ConnectUnspecified7.5282101
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February 03, 2014

User Review: "Adobe Connect - Best in the Biz"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version
9.1.2

Overall Satisfaction

We use it to demo our financial products. Plus, I record sessions as a training resource to keep and review myself or to share with clients or colleagues. Most TR employees are using WebEx but I find it easier to use and start a meeting since the URL does not change. It allows me to do my job remotely w/o having to visit clients Face to Face.
  • Easy to launch a session.
  • Easy to link my Meet Me tele conf to the room to record.
  • Easy to share documents using File share.
  • Sometime the quality when sharing my screen resolution is too small or blurry.
  • There seems to be some black space when I share so needs to be able to better maximize the screen to fit.
  • Audio editing is not very useful. It needs to have better capabilities to trim audio and make it seemless to the listener.
  • Saved money on travel
  • Able to train multiple people at once so saved time.
  • Consistantcy. If I sent a client my URL he/she can use the same one next time. So, less confusion when sending the invite to the room.
  • It is customizable; the screens can be moved around to fit your needs.
  • Hyperlinks are dynamic on the screen so a client can just on the screen to access the data.
Adobe's maid advantage over WebEx is having a prebuilt room and the same URL. So, if I have to reschedule or cancel a meeting, when I re send the invite the link is the same. With WebEx, if you launch a room you cannot reuse it.
I'm use to it and do not want to change. I think that overtime if the product improves the screen resolutions, it would be perfect.
The Add-in works differently with my Google Chrome vs/ IE internet settings. So depending on the browser they might be some issues.

Product Usage

100 - Client Trainers and Sales
1 - Maybe 1 person but not sure if they are still around.
  • Sales
  • Training
  • Internal meetings
  • Share recordings with clients
  • Share recordings with internal users
  • Play games
  • Webcasts
  • scheduled events

Evaluation and Selection

Yes - WebEx. We wanted to try something different.
  • Price
  • Vendor Reputation
We wanted a modern product with more customization abilities.

Implementation

I liked it.
Change management was a major issue with the implementation - It got mixed reviews because some users had issues with it crashing too often. Due to internal internet issues probably.
  • Crashing
  • Internet ssues
  • Learning curve

Support

No isues and any issues seems to get resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - It's up to management to pay for premium.
I had someone in support who was a Adobe Connect project manager do some testing for me before a big event to make sure everything was working correct after a system glitch stopped a previous session. Her name was Tracy Seibel Benson.

Usability

It allows me to do my job remotely w/o having to
visit clients Face to Face.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • It is customizable; the screens can be moved around to fit your needs.
  • Hyperlinks are dynamic on the screen so a client can just on the screen to access the data.
  • Recording the session
  • Setting up the audio
  • getting clients to do the add-in....it sometimes kicks them out and they have to relaunch the meeting.
  • Sharing control of your screen.