Adobe Connect - Best in the Biz
February 03, 2014
Adobe Connect - Best in the Biz
Score 7 out of 10
Vetted Review
Verified User
Software Version
9.1.2
Overall Satisfaction
We use it to demo our financial products. Plus, I record sessions as a training resource to keep and review myself or to share with clients or colleagues. Most TR employees are using WebEx but I find it easier to use and start a meeting since the URL does not change. It allows me to do my job remotely w/o having to visit clients Face to Face.
- Easy to launch a session.
- Easy to link my Meet Me tele conf to the room to record.
- Easy to share documents using File share.
- Sometime the quality when sharing my screen resolution is too small or blurry.
- There seems to be some black space when I share so needs to be able to better maximize the screen to fit.
- Audio editing is not very useful. It needs to have better capabilities to trim audio and make it seemless to the listener.
- Saved money on travel
- Able to train multiple people at once so saved time.
- Consistantcy. If I sent a client my URL he/she can use the same one next time. So, less confusion when sending the invite to the room.
- It is customizable; the screens can be moved around to fit your needs.
- Hyperlinks are dynamic on the screen so a client can just on the screen to access the data.
Adobe's maid advantage over WebEx is having a prebuilt room and the same URL. So, if I have to reschedule or cancel a meeting, when I re send the invite the link is the same. With WebEx, if you launch a room you cannot reuse it.
Product Usage
100 - Client Trainers and Sales
1 - Maybe 1 person but not sure if they are still around.
- Sales
- Training
- Internal meetings
- Share recordings with clients
- Share recordings with internal users
- Play games
- Webcasts
- scheduled events
Evaluation and Selection
Yes - WebEx. We wanted to try something different.
- Price
- Vendor Reputation
We wanted a modern product with more customization abilities.
I would not.
Implementation
- Vendor implemented
Change management was a major issue with the implementation - It got mixed reviews because some users had issues with it crashing too often. Due to internal internet issues probably.
- Crashing
- Internet ssues
- Learning curve
Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - It's up to management to pay for premium.
I had someone in support who was a Adobe Connect project manager do some testing for me before a big event to make sure everything was working correct after a system glitch stopped a previous session. Her name was Tracy Seibel Benson.
Usability
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- It is customizable; the screens can be moved around to fit your needs.
- Hyperlinks are dynamic on the screen so a client can just on the screen to access the data.
- Recording the session
- Setting up the audio
- getting clients to do the add-in....it sometimes kicks them out and they have to relaunch the meeting.
- Sharing control of your screen.