TrustRadius
Adobe Connect good for some things
https://www.trustradius.com/web-conferencingAdobe ConnectUnspecified7.6303101
Doreen Giles profile photo
March 27, 2019

Adobe Connect good for some things

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Connect

I used Adobe Connect to conduct video training for non-profit work. It allowed the use of add-ins to display PowerPoint slides, and allow users to interact in discussion boards. I was able to design branding for multiple classroom types. I set up rooms with different features enabled such as timers, whiteboards, video playbacks (did not function well for all). There were conflicts sometimes based on the type of devices used to connect to the training. Some of the settings were not intuitive and I found the method for accessing recorded video to be a hassle. In order to download a training, you literally had to play the entire video from start to finish. Some of my workshops lasted 3 hours. This was very inconvenient.
  • Allows the use of third-party add-ins such as a timer, or user poll. Pretty easy to set up.
  • Love how you can set up multiple classrooms and create branding for each.
  • Convenient method for contacting participants. Provide templates for sending out notifications.
  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
  • Provided a convenient space to bring people together for training and saved on resources to orchestrate training at a physical location.
  • Disappointed with flexibility and adaptability for use with different platforms such as iPhone, Android, etc.
  • Flexible pricing. There are cheaper options out there which is why I am currently exploring other tools for training.
  • Not as user friendly as I would like to figure out permissions, etc.
  • Availability of recordings for download for additional use is time consuming and inconvenient. To download, you need to replay the entire recording.
I have used GoToMeeting and GoToWebinar for other trainings. The set up seems similar to Adobe Connect. GoToMeeting pricing is a bit more appealing, however, from what I have used. In all fairness, my usage of both has not been as extensive as Adobe Connect. I have worked more with Adobe Connect than the other programs because of the additional features available in Adobe Connect - using Add-ins with Adobe Connect was a selling point although sometimes they did not always work with devices used by participants.
It is nice for projects where you don’t need a lot of bells and whistles. If you are doing a basic live training with a small number of participants, it is easy to manage. I also enjoyed having the ability to brand a classroom and create different setups. I would not recommend if you plan to reuse trainings because of the issue with downloading recordings. I also had issues figuring out how to set up access to live recordings beyond sending a link. I wanted to create a unique login for users but I did not find it easy to do. Also if you want users to view additional videos within the classroom and/or access other third-party features, it is hit or miss. I found it to be incompatible with devices beyond desktop/laptop computers. In addition, the price is a bit expensive for a product that is not as flexible as other products on the market that are cheaper.

Adobe Connect Feature Ratings

High quality audio
7
High quality video
6
Low bandwidth requirements
3
Mobile support
2
Desktop sharing
7
Whiteboards
6
Calendar integration
3
Meeting initiation
4
Integrates with social media
2
Record meetings / events
4
Slideshows
4
Live chat
7
Audience polling
4
Q&A
4
User authentication
3
Participant roles & permissions
3
Confidential attendee list
5