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Great overall, but can be better.
Updated February 23, 2021

Great overall, but can be better.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used across the whole organization. We use it for employee on-boardings, payroll, employee reviews & documentation, PTO, and tax documents, and hourly employees use it to submit their time. We also use it to track policy acknowledgement.
  • Easy to access employee information
  • Keeps you informed of updates/changes to the system
  • Easy to access last time an employee was given an increase/promotion
  • Easy to see how often someone is using PTO/calling off, etc.
  • Easy to compare salaries across the company
  • Setting up codes. We had a code created for UTO & it still does not function properly
  • Performance management is difficult to use & you have to do the same thing in multiple areas just to set up one thing
  • Posting Requisitions/open positions, can only do 3 at a time
  • It has helped us keep everything in one central place.
  • Documentation has improved.
Overall there are a lot of benefits to using and it makes a lot of areas of my job easier.
I personally only used Paychex to access my pay information, stubs, etc. Using ADP as a regular employee compared to Paychex has been much easier in my opinion. Much more user friendly.
Employee information if easy to access & can be seen quickly. Setting up profiles/access for management/other users that are not just regular employees is rather difficult and time-consuming. Same goes for the performance management piece & policies.

ADP Workforce Now Feature Ratings

7.7
Employee demographic data
10
Employment history
9
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
9
9.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
9.7
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.0
Report builder
4
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
6
Performance improvement plans
6
Review status tracking
Not Rated
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
10.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
10
Recruiting / ATS ()
Not Rated

COVID-19 Response

ADP quickly implemented multiple Covid-19 related codes, Families first FMLA, etc. Have continuous Covid-19 related updates. On the home page they added a Covid-19 updates button that you can click on.
This does not apply to us.
The resources did not effect our decision making, but it was nice to have them to review.
This hasn't changed. Our employees still utilize the app as they previously did. If anything, they use it more because the majority of our employees are still working from home.