Good, but needs improvement!
February 20, 2020

Good, but needs improvement!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce now across the entire organization for payroll, benefits, performance appraisals, and talent acquisition. Payroll and human resources use it the most for managing employee information and pay. Employees use it to make any changes to their personal information, view their pay, and complete self-appraisals. We also use it for external and internal job applications when a position becomes available.

Pros

  • The application and talent acquisition piece is easy to set-up and navigate. I have all the information I need in one place.
  • It consolidates all personal information into one portal including contact information, demographics, pay, and benefits.

Cons

  • Some processes are not intuitive. The appraisal process on HR's end is hard to navigate through and see where each person is in the process. Sending appraisals back and forth between managers is a challenge.
  • I had hoped there was a way to add more information to the resources tab. The forms library is limited on content.
  • We are able to provide accurate information from our talent acquisition piece to our managers from external and internal candidates.
Our company is continuing to grow and with that, we have a stronger need for more efficient processes. I think the performance appraisal process needs to be improved as we grow. With more options to choose from on benefits, it would be nice to have the process more intuitive.
  • We are possibly looking to integrate the new ADP talent acquisition/onboarding piece.
We are still in the process of integrating this.
Some processes are not intuitive and hard to learn. Other information, like basic personal info and demographics, are easy to find and manage. Customer service is great and they follow up with any questions I have. I think it would be helpful if they provided user guides to walk through certain steps, like the appraisal process.

ADP Workforce Now Feature Ratings

8.5
Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
9
Organization and location management
9
7.8
Pay calculation
8
Support for external payroll vendors
9
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.3
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
7
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
2.4
Performance plans
2
Performance improvement plans
2
Review status tracking
2
Review reminders
4
Multiple review frequency
2
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
4.3
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
2
9.0
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Applicant Tracking
9
Notifications and Alerts
9

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