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Don't be afraid to ask questions throughout implementation.
February 21, 2020

Don't be afraid to ask questions throughout implementation.

John Skaggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across the entire enterprise (Retail, Manufacturing, Corporate, Distribution, Fleet, Sales). We use all ADP platforms (Performance Management, Payroll, Recruiting, I-9, Benefits, Security Management, Workflow Approvals - Headcount, Time & Attendance). This is used at 94 locations and counting.
  • Payroll: Reduces the need for manual paper files (still need to print some things because of control audits)
  • Leveraging the cloud-based services--Policies and Employee Documents: This has limited the need for paper personnel files. It can separate different categories and limit access to managers or HR practitioners. The use of electronic signatures is a great feature that is used every day.
  • Recruitment: The basic features are great but from a candidate experience. This isn't the best ATS.
  • The electronic I-9 Management module is not capable to sync old data from previous carrier if you switched.
  • ADP is our HRIS, Performance Management, and ATS.
  • We have really leveraged various client services to help drive better utilization of the system.
Certain modules can be cumbersome and hard to articulate.
  • Recruitment
  • Performance Management
It is a fairly easy process but having the correct validation tables is key as this will drive customer reporting fields.
ADP Workforce Now provides ease-of-use by having everything in one system and not having multiple data feeds. The recognition piece ADP doesn't really have but it is part of their marketplace.
I have a love/hate relationship with ADP Workforce Now, but overall I have maintained it to continue to leverage or add to the modules that we use for HR. ADP Marketplace is a great resource to leverage other companies to role feeds, broker feeds, and recognition programs.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
8.7
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
7
8.0
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Asset Management ()
Not Rated
7.0
Report builder
6
Pre-built reports
9
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
7.0
Individual goal setting
7
Line-of sight-visibility
6
Performance tracking
8
9.0
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Applicant Tracking
9
Notifications and Alerts
9

Using ADP Workforce Now

2100 - Time & Attendance (hourly non-exempt & managers approval time cards), Performance Management (managers), HR
Tenacity to not be afraid to reach out to ADP's client services.
  • Compliance
  • Payroll calculations.
  • Approval Workflows
  • Headcount Requistion
  • Recognition module
To switch the various stakeholders to a different provider would be a cumbersome process. And we are a wholly-owned subsidiary of Polaris, which uses Workday.