User Friendly
October 05, 2021

User Friendly

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Currently, only HR can make the updates in ADP; however, we are slowly rolling out features that staff and managers can do on their own in ADP. This will allow staff to control their profile and for managers to hire and terminate staff in the system. We have tried other payroll programs, but ADP has been the most user friendly.
  • Ease of use by staff
  • System is set up logically
  • There should be custom fields to use. Currently, you need to buy a different version in order to get the custom fields.
  • I like the Bridge, but it can be difficult to find answers sometimes.
  • It is easy for staff to punch in/out and record their time
We have not yet rolled out functions that can be done across the departments; however, I am sure it will be user friendly when we do.
We also used CheckWriters Payroll. ADP has a leg up on the other products based on user friendliness. ADP is easy to use and has functions that others do not. For example, the ability to project vacation balances.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

We have our own support person, which is very helpful rather than calling into a call center.
We have a shift differential for staff and the system makes it easy for that calculation to happen.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated