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Appian - A Flexible and Friendly BPM Tool
December 05, 2017

Appian - A Flexible and Friendly BPM Tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Appian

Support for Appian is fairly good. However I have found sometimes that the on-premise support can be a little lacking as this is not Appian's strategic route.
Appian is very easy to use and provides a lot of powerful tools enabling you to achieve your goal quickly.
Appian is being used across our entire organisation for a range of purposes from customer management to breach reporting. We have found Appian to be very flexible and well suited to whatever requirement we have thrown at it.
  • Easy and simple to use
  • Very flexible
  • Regular product enhancements by Appian
  • Appian training is quite basic and linear
  • On premise support could be better
  • So many product releases in a year can also make it difficult to stay on the latest version
  • Appian has reduced average call handling times in every company we have implemented it in
  • Appian has allowed us to create a consistent experience for our customers and simplified our internal processes saving time and money
  • Appian enables heavy re-use through out allowing us to cut development costs
Appian is a much more well rounded tool that is easy to learn and provides a much cleaner user interface.

Scenarios where Appian is well suited

  • When overlaid over multiple systems or legacy systems to provide a simple layer for users and provide automation in place of manual tasks
  • Where the "customer journey" can be simplified and made more consistent

Scenarios where Appian is less appropriate

  • Where a fully customised end to end solution is needed with very specific interface requirements

Using Appian

5001000 - 
  1. Caller Centre Staff
  2. Financial Audit
  3. IT Support Staff
15 - 
  • Traditional developers i.e. Java, .net .etc
  • SQL Developers and DBAs
  • Business Analysts
  • Customer Management
  • Staff Management
  • Complaint Management
  • Post Management
  • Work Allocation
  • System Alerting
  • Claim Management
  • Application on boarding
Appian has become an integral part of our organisation and is heavily relied on

Evaluating Appian and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Third-party Reviews

The product features where the biggest deciding factor when we looked to implement Appian.

Appian has a rich set of features and a wide range of uses, because of this we selected it over its competitors.


Speak to a wider variety of vendors and maybe look to get some trial environments set up so we could use the product for ourselves for a period of time.