AppRiver makes your business flow smoothly!
July 22, 2020

AppRiver makes your business flow smoothly!

Dom Russo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppRiver

AppRiver is my focal point for most of my Windows applications, mainly Exchange and the associated licenses. Any issues that I encounter using Microsoft products, they address (even though they mainly handle my email account management). We use their services across the entire company and they have provided me with a better sense of direction when it comes to planning or upgrading users.
  • INCREDIBLY pleasant receptionists.
  • They are excellent listeners
  • They provide short concise suggestions and solutions to my problems.
  • They are always available and willing to help.
  • There after hour service should remain local rather than overseas.
  • Possibly have dedicated support reps for each company.
  • Provides a real sense of security knowing that I have somewhere to fall back on.
  • Have not yet been able to see a real return on investment since I went from doing it all in-house to farming it out completely.
  • The overall stability of the network/mail environment has greatly improved.
Having been in the support industry and providing similar support to a variety of companies, I know exactly what it takes to provide top-level support. There is always room for improvement which is why I gave this a 9 rating.
There was one other company that I evaluated in the area but clearly made my decision based on a recommendation from someone that was also an AppRiver customer.
AppRiver comes across as an extremely professional organization and provides a real sense of security in times of uncertainty. They were strongly recommended by my direct support rep and I have been very pleased with their support and problem-solving abilities. There have been instances where they have gone over and beyond where I would expect them to go. They were clear to inform me of that but were willing to help.