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Automox, easy to get going with a lot of power under the hood.
April 06, 2023

Automox, easy to get going with a lot of power under the hood.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

Automox provides a simple yet powerful way to keep our server and end-user operating systems (Windows, Mac, Linux) up to date.
Most of our third-party applications are also updated automatically using Automox, with very little intervention required.
Finally, Automox also simplifies the process of deploying our standard applications out to devices.
  • Third Party Patching
  • Operating System Patching
  • End-user Notifications to provide flexibility for post patch reboots
  • Real-time visibility of patch status
  • Role-based access management
  • Chaining "worklets" together to deal with more complex patching scenarios
  • An "Onboard Now" function to deploy all patches and assigned software on demand.
  • Automox has reduced the effort involved in the patch process, automating most of our OS and third party applications
  • We have improved visibility and reporting of patch status, saving time from manually creating reports.
  • Setting up new applications to deploy is much quicker than our previous platform, which has resulted in more of our edge-case applications being setup for automatic deployment.
After Automox was deployed, our patching compliance rate significantly increased. We spent less time troubleshooting why patches had not deployed, and less time reporting on the current status.

Automox also patched many more third-party applications than our previous solution, again reducing the workload to keep our devices compliant.

Our end users appreciate that they get the option to delay patching and reboots to avoid disruptions to their workflow.
Automox makes it easy to see the patch status of devices, and to take remediation actions if necessary.

Although there is functionality to import vulnerability scan information into Automox, the process could be made simpler. I expect this aspect to improve over time, and as it does, I would lift my rating of 8 to a 9 or 10.

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Automox is a very easy product to bring into an environment; the agent is simple and quick to deploy, with devices showing up within minutes of agent deployment and policies can be setup quickly and easily to get patching of OS and third party products underway.

The customisable pre-patch and post-patch notifications allow you to give flexibilty to end-users to manage patches to be deployed at a convenient time, while still ensuring the patching and reboot (if required) occurs within a defined time frame.

Worklets provide a powerful way to deploy software, but can also be used to manage other aspects of devices, for example, check network performance of a remote device, change the wallpaper/background image, uninstall applications ...

I would like to see improved role-based access controls. Automox has a concept of "Zones" as a security boundary, but these don't provide much granularity. Something a bit simpler to manage would be useful, for example, allowing role-based access to device groups would help delegate patching responsibilities to end-user devices separately to patching responsibility to servers.