It’s working as expected
May 13, 2019
It’s working as expected

Score 7 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
Overall Satisfaction with Avalara
We use it for calculating sales tax and file tax. Mainly for the engineering and finance departments. The engineering department does the implementation. It’s part of our automated payment system and has been working fine.
Pros
- Calculate tax
- Address validation
- API response time
Cons
- Support response time is bad. Does not meet SLA.
- Support response quality is bad. It usually takes a few times to get the answer I want.
- API sometimes goes down.
- We are more confident [about an] audit.
- There are still grey areas where we need to hire an accountant for advice.
- Setting it up and running is easy.
- I don’t think any of those features are applicable to our business yet. They might be handy in the future but not now
Avalara Feature Ratings
Avalara Implementation
Integrating Avalara
- QuickBooks online
- Stripe
- QuickBooks desktop
Comments
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