New user, happy with the rise in efficiency and accuracy of our reporting process so far
November 17, 2020
New user, happy with the rise in efficiency and accuracy of our reporting process so far
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
Overall Satisfaction with Avalara
We have just started using AvaTax as our tax reporting software. I am very happy with the ease of use and user-friendly web interface. We file in almost every US state, and were very manual until signing up with Avalara. Our sales tax department is more efficient and compliant now with the use of Avalara's tax rate uploads and use of geocoding for tax addresses. The only thing I do not like is that our account manager is not able to help with a lot of user issues. We are always referred to the help desk who are hard to understand... I believe they are out of country.
- Automatic tax rate updates
- Reporting
- Tax jurisdiction pinpointing
- Helpdesk
- Time spent calculating rates
- Accuracy of tax addressing
- More information available on reporting
- Less staff needed to file returns
- Accounting (Proprietary software)
I was not involved in building it and not highly involved in integrating.
- CertCapture
We looked into CertCapture, but it wasn't suited to our industry. We work with a manufacturers as well as resellers, and the manufacturing side needs improvement in order for us to be able to use CertCapture. We have exemption scenarios that don't seem to be able to be handled by CertCapture.