Item: Avalara
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Avalara for tax calculation integrated with our ERP system, exemption certificate management, and they file sales tax returns for us in 45 states.

Pros and Cons

Access to detailed reports - makes it easy when looking up quickly
filing the returns
detailing out difference taxes within a jurisdiction

Customized dashboard
Support is not very helpful at time
Support response time is slow at times

Return on Investment

ROI
Went from two people filing returns to zero
Ease of use of the software

Systems Integrated With

IFS is the ERP software
Ecommerce on our website

Usability

It's very easy to use and everything is easy to find.

Additional Capabilities

Avalara Returns
CertCapture
Professional Services (nexus studies, registrations, backfiling, etc.)

we have benefited from all of these services to make my job easier and I can spend time on other tasks .

Key Insights

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

I think Avalara is great for a tax management software, I like that everything is all in one place. The things that they do well is having everything all on one platform. I wish we could get the e-commerce plug in to work a bit smoother for our company.

Tax Compliance made simple

Modules Used

Overall Satisfaction with Avalara