Avaya Aura is always available
June 26, 2023
Avaya Aura is always available
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
We have many Customer Service Agents that use it to take customer calls for orders, inquiries, and assisting with customer complaints.
- It's a reliable product.
- Provides good customer support if additional assistance is needed.
- Ease of use.
- I think there is always room for improvement with Customer Service.
- I think some of the enhancements we are looking for will be provided in an upcoming release.
- Could use some improvement in the area of reporting.
- Stability
- Ease of Use
- Availability of assistance from customer service
- Positive as it enables our Customer Agents to take calls in a quick manner.
- Positive as the system is reliable and has a good up time.
- Positive as it is a good value for the product.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Aura go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Aura again?
Yes