Avaya Aura What lies ahead
Overall Satisfaction with Avaya Aura
Dimension Data is an Avaya partner that implements and support Avaya Aura products across multiple organisations in the financial, and insurance and health care environments. Avaya Self service AEP, Communication Manager stability has been key to all our clients.
- Stable product especial Communication Manager and Elite
- AEP integration with 3rd party self service applications
- AACC fantastic multi Channel product
- Full cloud Solution enabling both voice and digital channels as a singe front end
- AACC Workspaces to have the same capabilities of AAAD this is a huge issue for financial and insurance institutions as they have to use two different desktops
- Ability to use AACC voice and email on a single platform
- CM/Session manager easy of use
- AACC perspective is fantastic and enabled us to introduce customer journey with a view of what client is doing on Web, email and voice without integration crm application
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
Yes
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes