Communications Platform with a familiar face.

We utilize Avaya Cloud Office as our primary communication platform. We have roughly 300 lines. 75 limited extensions (patient rooms and fax lines). We have 225 standard extensions that we utilize across our healthcare system at our Hospital and our 3 clinic locations. We needed a solution that could migrate us from 1980s technology to something more modern. We now have the ability to make video presentations and virtual meetings in the ACO platform, which we did not have before. We also are able to collect our resources into teams to work on projects in the ACO App. Many users have the app on their phones and thus are more readily available than ever before. Management is much more available to take on projects and tackle issues without having to be stationed at a desk. Problems can be resolved in minutes rather than playing the phone/email tag game for hours. Being able to e-fax from a mobile app or desktop app has helped alleviate fax congestion in some areas. We are looking to broaden this usage. It's great that we can receive text messages and send text messages to those that are on a mobile device right from our app.

This can not be understated. Having essentially, e-fax, text messaging, teams, and online meetings in one platform has been a game changer. Phone tag is essentially a thing of the past as availability of management level staff has improved 10 fold. Removing fax congestions with desktop or mobile e-fax has improved efficiency in many areas. The ability to text patients adds another dimension to our outreach initiatives.

We have not integrated ACO with any other platforms.