Integrated Operation Center Supervisor
January 07, 2022
Integrated Operation Center Supervisor
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with AVI-SPL
We have a splash screen that we required to be moved. It provides the purpose of displaying pertinent information in a control room environment.
- Prior to having them move the screen it was nice.
- [In my opinion] they damaged the screen when moving it.
- They did not return the screen to its full capabilities.
- [In my opinion] they sent untrained personnel to move our screen. Make sure the individuals that are coming out to work on something for your clients actually know how to complete the task.
- Don't minimize the customer's concern of a poorly incomplete job.
- Make sure that when the product is deemed complete by the company that the job is actually complete.
- Prior to the current service provided it was a vital piece of equipment in the Integrated Operation Center. After it has been turned off due to it not working properly and the amount of damage it sustained while AVI-SPL employees were doing the job.
- The negative impact we have right now is we do not have an operable screen at this time. They were the initial installers of this screen. However, after the move it has not worked properly since.
- We have voiced our concerns that the video wall did not meet our expectations and it was ignored. They suggested that our screen is out of date and we should purchase a new one.
They were hired to move a video wall. They did not assist in this manner.
We went with AVI-SPL because they were the original installers and we also had a service/maintenance contract with them for our video wall.
Do you think AVI-SPL delivers good value for the price?
No
Are you happy with AVI-SPL's feature set?
No
Did AVI-SPL live up to sales and marketing promises?
No
Did implementation of AVI-SPL go as expected?
No
Would you buy AVI-SPL again?
No
Using AVI-SPL
10 - I will only speak to my scope of involvement with AVI-SPL. They were supposed to move a screen that they initially installed. They sent out personnel that have never worked with that type of screen before. I explained to the team they sent out that the screen was very fragile and that they would need to be careful with it as they worked on it. [In my opinion] they were not and they damaged the screen.
1 - We use AVI-SPL as a support to our organization. I generally handle speaking with them for the IOC.
- Display pertinent information for daily operations.
- Provide a screen for visitors to see what is going on in operations.
- Provide functionality and control for the display.
- They provide a maintenance service contract for the big screen in the IOC.
Evaluating AVI-SPL and Competitors
- Prior Experience with the Product
AVI-SPL provided the initial installation of the screen. However, [I think] they provided a poor service when we had them move the video wall. [In my opinion] they damaged the product to the point of them suggesting we purchase a new screen.
Had I known that the personnel that were sent were not properly trained I would have looked to the manufacturer for the screen move. The screen is a very expensive piece of equipment [which I believe] was damaged by AVI-SPL to the point of them recommending we replace it.
AVI-SPL Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
I am unsure if we purchased premium support or not. However, the level of support has been horrific [in my opinion].
Yes - I reported that our Crestron units were not functioning properly. That the screen itself was not functioning properly. [I believe] these requests have been ignored and my concerns minimized or discarded.