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Excellent Enterprise Solution
August 02, 2023

Excellent Enterprise Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

Their team continuously impresses me with their responsiveness and persistence when working through the myriad of day-to-day challenges that come from managing AV systems. The scale of their team is extremely useful when solving for our dispersed network of sites & partnerships. Having one account representative for all the US is -significantly- easier than having to source a local resource for every site. Lastly they have been flexible when designing for interesting spaces and scaling solutions to our budget & stakeholders.
  • Communication
  • Clear Quotes
  • Vendor Relationship Brokering
  • Service Area
  • Can struggle to provide the most innovative solutions (suggests what we knows work)
  • Speeding up the time to resolution by assisting in vendor relationships
I do not use their help desk often; instead contacting our dedicated rep who then triages to the correct internal resource.
We have not leveraged AVI-SPL for this type of use case; instead we leverage them primarily for conference spaces with limited engagement for UC management. For when they have been engaged for UC that has been useful as they have plenty of internal experts on the related technologies in the solution stack.
AVI-SPL has significantly larger service area and can offer aggressive pricing compared to local resources.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

Extremely well suited for large enterprises that have multiple sites that need on-going support. Can be slightly more expensive in situations where they do not have a local office or installer, as they will facilitate with a local vendor and then add a % to the invoice. If you are moving a small volume of products or have a single project you may be better suited going with a smaller boutique firm.