A must-have for websites - DTCs or non-DTCs, both
October 31, 2023

A must-have for websites - DTCs or non-DTCs, both

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Ratings & Reviews

Overall Satisfaction with Bazaarvoice

We use Bazaarvoice for our ratings and review module on our website. One of the issues is that we want to collect reviews from multiple touchpoints and it is difficult to aggregate that, but Bazaarvoice syndication options are best-in-class and hence we switched to Bazaarvoice.
  • Plenty of options to customize UI
  • Easy process of syndication
  • Ensures data veracity
  • Quick support from the team
  • Lower awareness of related products in the suite
  • Ratings & Reviews
  • Q & A
  • Syndication
  • Positive - Maintain image
  • Positive - Show recent reviews
  • Positive - Maintain transparency
We tried in-house solution with Sitecore - default module. Bazaarvoice is much more extensive, structured and functional, and hence decided on this.

Do you think Bazaarvoice delivers good value for the price?

Yes

Are you happy with Bazaarvoice's feature set?

Yes

Did Bazaarvoice live up to sales and marketing promises?

Yes

Did implementation of Bazaarvoice go as expected?

Yes

Would you buy Bazaarvoice again?

Yes

Well suited on websites and DTC touchpoints where you are dealing with brand responses. Social commerce module, even though I haven't used it, sounds promising and we will try at some point.