Moving to Bigcommerce was the best decision we could have made.
Updated December 03, 2019
Moving to Bigcommerce was the best decision we could have made.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Platinum
Overall Satisfaction with BigCommerce
We were a Yahoo site for the last decade selling retail games. When Yahoo sold their platform to Aabaco, we made the big decision to find a new platform. After researching potential homes, we found Bigcommerce. Since we migrated, we have found the interface to be user-friendly and the customer service is unsurpassed. We feel that if there ever is an issue, we will be able to have it handled quickly.
- Customer support. In every avenue (phone, email, live chat) they are available.
- They have a ton of templates, and within the templates, the sites are easy to use / manipulate
- Their platform is new, not antiquated as our previous site with Yahoo and we are enjoying the new options.
- Migration of our site (which was a one-time event) could have been more seamless - it has taken us a lot of time to get ready to launch.
- Our PDF file links didn't migrate - we give links of PDF files for customers to view sample materials of our games. We are having to upload all PDF files individually into the system and redirect links manually. You can add images to the products, but not PDFs. This may be user error, but I've spent time trying to figure an easier solution to our issue.
- We have not launched yet, but will do so very soon.
$500,000 to $1 million
Yahoo hadn't updated their software since 2007 and then sold to Aabaco, and since they made the switch, nothing further has happened, and their support team is non-existent. We suspect they sold it to shut down the platform, but we're speculating.
Bigcommerce was the best decision we could have made - their platform has the newest options, the templates are great, user interface is easy, and customer support is perfect. We cannot wait to launch.
Bigcommerce was the best decision we could have made - their platform has the newest options, the templates are great, user interface is easy, and customer support is perfect. We cannot wait to launch.