BigCommerce has been a great eCommerce platform for our business.
December 06, 2022
BigCommerce has been a great eCommerce platform for our business.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
We utilize it for orders that are placed through our website. We also us MiniBC App for our order subscription program. The main areas I have issues with is MiniBC, limitations when creating sales or campaigns, and the subscription frequency.
- Eye4Fraud App works very well when identifying fraudulent orders
- Status of orders
- Order, reviews, or other notifications
- Details of the order
- Reports
- MiniBC (Subscription App)
- Sales/Campaigns
- Website restrictions
- Discounts/Promo Codes
- Eye4Fraud helped decrease lost inventory and cost by preventing fraudulent orders from occuring
- Ease of access and visibility
- increase AOV
$1 to $10 million
We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied to the order and the buyer is notified. We also have request for samples and these orders also go through API into CRM Dynamics. This has helped eliminate manual processes and errors as well as ease and consistency for our orders.
We have stuck with Big Commerce due to the amount of work and build outs we have created with the system. The issues we have come across do not raise too many red flags that we would need to switch programs at this time. If we do it is due to the promotion/ sales restrictions, subscription app, etc.
Do you think BigCommerce delivers good value for the price?
Yes
Are you happy with BigCommerce's feature set?
Yes
Did BigCommerce live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BigCommerce go as expected?
I wasn't involved with the implementation phase
Would you buy BigCommerce again?
Yes