Birdeye catches the worm!
June 22, 2023
Birdeye catches the worm!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected.
- Integration with Salesforce
- Ease of monitoring and replying
- Useful reports
- Would like a better way of customizing multiple graphic options
- Would like to configure the integration with Salesforce to pull different information
- Great ROI - we have drastically increased our 5-star reviews
- Time - takes so much less time to get feedback from clients
We also use Trustpilot but its downside is that it is just one review site. Birdeye allow our prospective clients to see reviews from many different websites.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes