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Birdeye helps a ton in potential client retention
June 27, 2023

Birdeye helps a ton in potential client retention

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients.
  • Communication with prospective clients via text
  • Track and capture reviews
  • Solicit new reviews
  • Exporting and saving text chains could be easier
  • Would love integration into Pipedrive or Clio
  • Integration with telphone services
  • Client retention
  • Tracking of user reviews
  • Instant feedback
  • Easy communication
Used Clio Grow and Lexicata before. Birdeye is much more user friendly but lacks all of the substantive features.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

This app is great for engaging with prospective clients immediately and giving you a way to communicate with them without giving out personal cell data. It is also very helpful for soliciting and tracking client reviews that are made online. It is not suited for specific lead generation or for specific CRM type issues within the sales team.

Birdeye Support

Any time we have needed support, they have been very responsive.

Using Birdeye

Very easy to learn and user friendly, but the iOS app is sometimes a bit clunky and non-intuitive