Item: Blackbaud Raiser's Edge NXT
Rating: 7
Author: Becca Chapman

Use Cases and Deployment Scope

We use NXT as our donor services management software. I specifically use the web view as I am a fundraiser and use it for creating actions, reminders, and gift development.

Pros and Cons

The ability to see my actions on the front dashboard.
The ability to customize the dashboard for my own preferences.

The actions are not always correct. I will "complete" one but it will still show up as incomplete when going through the dashboard.
I wish I could pull a report based on constituent code.

Return on Investment

We have saved time by cutting the communication needed when interacting with donors. Once we upload our action or task, others can see it immediately and know what next steps should be taken.

Data Intelligence

We really appreciate the analysis report-building feature that allows us to see a snapshot of our entire portfolio for a specific date range.

Online Training

Overall, it was an effective training. I would have benefitted from talking to a person as sometimes, questions arise that the video didn't cover.

Key Insights

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Overall, I find NXT helpful and a useful tool in my fundraising efforts. There are a few tweaks I would make to increase efficiency, like the way emails are built in the marketing tab and for actions to be completed without having to "complete" them twice.

Basic user but happy!

Overall Satisfaction with Blackbaud Raiser's Edge NXT